Offer summary

Qualifications:

2+ years of experience in operations, logistics, or coordination roles., Proficiency in Excel and familiarity with XERO accounting software is a plus., Strong analytical skills and attention to detail are essential., Experience with CRM systems and Google Workspace is required..

Key responsibilities:

Manage freight planning and coordination to ensure timely deliveries.

Handle data entry and order management, keeping records accurate and up-to-date.

Conduct cost analysis and generate performance reports using XERO.

Oversee supplier management and ensure quality control in deliveries.

Job description

This is a remote position.

Philippine-based Filipino Applicants.

Position Summary:

Australia’s leading hand-crafted rug company is seeking a detail-oriented and organised Operations Coordinator to join our team. This role will be responsible for managing various aspects of operational support, including freight planning, data entry, invoicing, and supplier management. The ideal candidate will possess strong analytical skills, great Excel skills, experience with Xero accounting software is a plus, and the ability to manage multiple tasks efficiently. This is a fast-paced position that requires expertise in operational processes, supplier coordination, and report generation.

Key Responsibilities:

1. Freight Planning & Coordination

Organise and track freight shipments to ensure timely delivery.
Solve delivery issues with freight partners.
Work with freight carriers to maintain good service and pricing.
Analyse shipping costs to find savings.
Book freight with suppliers and agents.

2. Data Entry & Order Management

Create and manage spreadsheets for reports.
Process and update online orders.
Enter and verify order and shipment details accurately.
Keep order statuses current in the system.

3. Cost Analysis & Reporting

Analyse shipping and project costs to suggest savings.
Create cost and performance reports using XERO.
Update reports regularly to track key metrics.

4. Invoicing & Billing (XERO or similar)

Enter supplier costs and manage invoices in XERO.
Handle billing tasks and produce financial reports.

5. Supplier Management & Quality Control

Set up new suppliers and ensure proper documentation.
Check supplier reports for accuracy and compliance.
Work with suppliers to ensure timely, quality deliveries.

6. Administrative & Operational Support

Keep records organised (reports, spreadsheets, supplier info).
Help the operations team with daily admin tasks.
Update the CRM system with order and customer info.

Requirements

Experience in Operations, logistics, or a coordination role for at least 2 years is required.
Experience using the following software:

XERO accounting software or similar (invoicing, billing, reporting) is a plus
Google Workspace (Docs, Sheets, Slides)
Microsoft Office Suite
Highly proficient in Excel
CRM systems (e.g., Salesforce, HubSpot)

Familiarity with freight planning, supplier coordination, and cost analysis.
Knowledge of logistics and supply chain processes.
Analytical mindset with the ability to interpret and act on data trends.
Strong data entry skills and attention to detail.

Key Competencies:

Organisation: Ability to manage multiple tasks and priorities in a fast-paced environment.
Attention to Detail: High level of accuracy in data entry, order processing, invoicing, and reporting.
Problem-Solving: Strong critical thinking skills to identify and resolve logistical or operational challenges.
Communication: Excellent verbal and written communication skills to collaborate with internal teams and external partners.
Teamwork: A collaborative approach to working with cross-functional teams.

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.