Offer summary

Qualifications:

University degree in Engineering or IT, or equivalent experience., Minimum 3 years in Operations or IT functions, preferably in banking or telecommunications., Experience in project coordination and ATM systems is a plus., Strong analytical, problem-solving, and communication skills. .

Key responsibilities:

Coordinate with third-party service providers for ATM installations and de-installations.

Monitor ATM operations and resolve faults, acting as the main contact for engineers.

Manage ATM inventory and analyze network performance to suggest improvements.

Conduct site visits, train staff, and provide remote support for incident resolution.

Job description

Euronet seeks to employ a proactive ATM Operations Coordinator, to join our Operations team in Morocco and be part of a Global organization.

The successful candidate will be based in Marrakesh with mission to support and oversee the Operations activities of our ATM Network in Marrakesh.

KEY RESPONSIBILITIES:

Coordinate with third-party service providers (Security, Installation, Transportation, etc.) for ATM installations and de-installations across Switzerland.
Monitor ATM operations, ensuring quick resolution of faults by service providers, and act as the main contact for on-site engineers/technicians.
Serve as the first point of contact for the sales team during new ATM installations and communicate with clients when needed.
Manage ATM inventory, track site status, and analyze network performance to suggest improvements, maintaining KPIs and reports for internal and client use.
Conduct site visits, train local staff, and provide remote support for incident resolution via phone or email.
Regular reporting ( service providers KPIs, internal reporting) and review of service performance with local providers .
Project management, testing and supporting implementation.

Requirements

University degree with Engineering or IT orientation, or equivalent professional experience.

Minimum 3 years of experience in the Operations or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail.
Prior experience in project coordination, ATM systems and ATM software will be considered a plus.
A proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
Strong analytical and problem-solving skills.
Strong communication skills.
International corporate experience.
Valid category B driving license.
Regular field work.
English – professional level.

Benefits

Work in a dynamic, stable, international environment.
Excellent career prospects within a multinational organization with leading position in the market and ambitious expansion plans.

Required profile