Offer summary

Qualifications:

2+ years in an operations, coordination, or scheduling role., Fluent in both English and Spanish (written and verbal)., Strong organizational skills and responsiveness during assigned hours., Proficiency with Google Sheets and scheduling platforms..

Key responsibilities:

Assign cleaning jobs within 24 hours of booking based on cleaner availability.

Maintain and manage a real-time, conflict-free calendar.

Track and respond to customer feedback to ensure service satisfaction.

Coordinate closely with sales and customer success teams.

Job description

Job Title: Operations & Scheduling Coordinator - Residential Services
Location: Remote (MST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 10:00 AM to 6:00 PM (MST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a fast-paced residential services company focused on delivering high-quality, on-time service through seamless coordination between sales, customer success, and operations teams. The environment is dynamic, collaborative, and built for fast execution and continuous improvement.

Position Overview:

Were looking for a proactive and detail-oriented Operations & Scheduling Coordinator to manage the day-to-day scheduling logistics of a high-volume residential cleaning service. In this role, you'll ensure that jobs are assigned quickly and accurately, schedules are optimized, and customer and cleaner needs are met in real time. Spanish fluency is essential, as many of our team members and service providers are Spanish-speaking.

Key Responsibilities:

Assign cleaning jobs within 24 hours of booking based on cleaner availability, skill, and location.
Maintain and manage a real-time, conflict-free calendar.
Monitor for issues such as cancellations, double bookings, or last-minute reschedules.
Track and respond to customer feedback to ensure a high level of service satisfaction.
Manage jobs on the waitlist and proactively recover cancellations.
Maintain a dynamic list of high-performing cleaners for top-priority jobs.
Calculate and verify weekly cleaner payments using Google Sheets.
Monitor and follow up on declined credit card transactions.
Coordinate closely with the sales and customer success teams.
Track operational KPIs and share performance updates.
Respond to urgent scheduling changes to ensure full coverage.

Qualifications: