Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This is an exciting opportunity to drive strategic, employee communications as the Director, Field/Tech Operations Communications. In this role, the Director will oversee, develop and execute communications for internal frontline audiences on a wide variety of programs and initiatives. This individual will be expected to work as a strategic partner to create and drive the messaging strategy and experience, and ensure messaging is effectively prioritized and aligned with business objectives using an audience-first mindset. The Director will work closely with other Employee Communicators and Field Operations functional teams to develop and communicate executive leader messages, national programs, operational changes, events and initiatives. This role can be based virtually throughout the Comcast footprint and will report into the Philadelphia-based Corporate Communications team.

Job Description

Core Responsibilities

Oversees the design and deployment of comprehensive communication plans and content for new initiatives, required programs, projects, and a strategy to foster positive labor relations.

Partners with senior leaders to oversee the prioritization of messaging with a global, audience-first mindset.

Collaborates with teams to facilitate focus groups and curate feedback on technology/tool experience and message testing.

Leverages strategic messaging trends, data, and technology, identifies and sets benchmarks and messaging performance KPIs to ensure messaging performance.

Uses data and trends to identify key moments around which to build campaigns and meet teammates where they are.

Partners with senior leaders to determine technology needs, use, content governance and implementation by balancing volume against the editorial calendar.

Monitors and measures the effectiveness of communications and campaigns by maintaining the Technician Operations editorial calendar in partnership and alignment with the broader companywide editorial calendar.

Writes and edits organization-wide communications.

Tracks and maintains work progress and metrics individually and monitors across the team through a shared intake tool.

Establishes routine messaging performance reports and shares results with clients and senior communication leaders.

Develops, trains and manages team in day-to-day operations. Participates in and leads performance reviews.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Ability to work a flexible, on call schedule.

Qualifications:

Exceptional presentation, writing, formatting and proofreading skills with a strong attention to detail; writing test and samples required.

Experience working with frontline field operations and technical teams.

Experience using data and metrics to drive improvements.

Experience working closely with HR and legal teams to address labor related challenges.

Experience effectively communicating to ensure an understanding about labor laws, regulations and organizational policies.

Experience influencing discipline and rigor as a strategic communication leader.

Related experience in HQ and Corporate environment communicating to large employee audiences.

Excellent understanding of trending messaging channels, messaging technology and quickly adapts and champions new ways of working.

Experience in leveraging technology to drive efficiencies in a communications function and creates process improvements that help communication teams and audiences move faster.

Experience working with unionized workforces and labor relations.

Skilled influencer that readily uses expertise to counsel clients and teams on best practices, rigorously applying the use of data and trends to make decisions.

Outstanding ability to quickly identify priorities balanced with the audience and business in mind.

Exceptional professional demeanor and comfort interacting with teammates at every level.

Experience managing team members directly and indirectly, agencies and vendors, and aligning people and projects to meet business needs.

Ability to work in a highly matrixed and fast paced, deadline-driven environment.

Consistently navigates responsibilities with a great deal of autonomy, exercises good independent judgment, decisiveness and discretion.

Familiarity with business management software (SharePoint, Smartsheet, etc.) is desired but not required.

Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint) is required.

Education:

Bachelor’s Degree in Communications, English, Journalism or similar program

Relative Work Experience:

9+ years internal communications

3+ years leading teams in a matrixed, fast changing environment

5+ years in leading messaging strategy and content to frontline audiences (Field Operations in Telecommunications or Energy sectors strongly preferred)

5+ years in labor relation communications

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Crisis Response, Employee and Labor Relations, Employee Communications, Strategic Communication Planning, Taking Initiative

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Director, Field/Tech Operations Communications

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