Technical Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Position:   Technical Specialist

Pay Range:  24

Annual Salary:  $ 89023.94 - $ 102009.38

Division:  Technical Engineering Services

Manager:  David Fink          

Location:  BC

Job Type:  Regular Full time

The Technical Specialist works as a member of one of several specialized technical teams in the area of server support, workstation support and project delivery. The position provides technical support for servers, workstations, and supporting tools & infrastructure across government and the broader public sector including the full range of related technical services. The position responsibilities include maintaining the support of hypervisors, installation, configuration & maintenance of operating systems. Managing and maintaining layered products & middleware, installing and upgrading hardware, providing and maintaining a test environment, applying approved patches to operating systems, and maintaining fallback and recovery procedures and processes. 

If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!

What we offer:

• Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification
• Competitive starting vacation with increases to vacation entitlements after the second year and beyond
• Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours)
• Ongoing training and professional development opportunities
• Comprehensive extended health and dental benefits for you and your family
• Defined benefit pension program (BC Public Service Pension Plan)
• Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program
• Seasonal events and socials
• A robust awards/recognition program
• A friendly work environment where your team is always willing to help
• A leadership team that actually cares about you and wants you to love your job

Responsibilities

• Determines the most appropriate hardware, operating systems, server/desktop, or cloud configurations for information technology projects.  Analyzes customer service requests and conducts technical and procedural analysis including risk analysis.
• Designs and develops appropriate technical, business and/or procedural solutions to meet client needs.
• Designs, develops and documents cross-agency technical support specifications.
• Ensures implications of systems changes are understood by users, stakeholders, and other systems professionals.
• Conducts rollout planning, testing and scheduling of application and operating system deployments to ensure quality assurance of end product, including unit testing and systems integration.  Receives and prioritizes service requests for systems changes and additions.  Assigns tasks to team members as required. Manages Incidents within the incident management toolset.  Monitors queues for new incidents, analyzes tickets, assesses and assigns tickets as required.  Provides highest level technical support for incidents including liaison with vendor as required.
• Conducts daily monitoring and maintenance of system infrastructure, applications and operating systems.
• Participates/leads projects including determining resource requirements.  Develops project implementation plans, tracks progress of activities and negotiates changes to plans with project sponsors.  Reviews all detailed systems specifications, schedules and implementation plans produced by team members.
• Identifies emerging desktop issues, evaluates software and operating system threats and sources or develops fixes.
• Identifies emerging trends in server and desktop computing, communications, research and develops new product offerings.
• Executes Problem and Change Management process for all server and desktop problems and changes.
• Provides Tier-3 technical support, advice, and guidance for the delivery of effective business solutions. 
• Reviews and tests business solutions, operating systems and software application releases ensuring system and data integrity and functionality.
• Provides complete documentation including infrastructure and application change reports, user documentation, Technical Information Bulletins, etc., and assists with the development of policy, guidelines and standards.
• Researches technology; monitors and assesses vendor advisories, industry trends and best practices; meets and works with vendors; develops and documents technology and service strategies; performs feasibility studies; recommends technology. 
• Participates in special or unexpected projects as assigned including disaster recovery tests and declarations as per customer contract.

Who You Are

Position Requirements: 

Related degree or an equivalent combination of relevant experience, education and/or training. Experience in the following:

• Technical project planning and coordination of hardware and/or software business solutions in a LAN/WAN Microsoft Windows environment.
• Experience with configuring and administering Service Management software suites such as Service Now
• Analyzing and resolving complex Microsoft Windows Operating Systems, Microsoft Office suite of products, Microsoft Azure cloud technologies, and TCP/IP Network problems.
• Technical experience in or administration of one or more of the following technology disciplines:
• Advanced Microsoft Operating System configuration such as Group Policy, Active Directory, or creating images for enterprise deployment
• Microsoft Systems Center Configuration Manager(or equivalent product)
• Software Packaging Tools (E.g. InstallShield, AppAttach).
• Software development using Microsoft tools and languages,ie:PowerShell
• Experience with Enterprise Mobile Management products such as Airwatch or In-Tune is an asset

Skills & Abilities:

Project Management

• Plan, organize, and lead moderate to complex technical projects, from initiation through to implementation, effectively and within time and resource constraints and taking into consideration your own and others workloads, shifting constraints, impacts and priorities as well as client and company objectives as applicable.

Communication

• Ability to prepare, edit, and proof-read a variety of written materials including technical materials such as project plans, charters, reports and/or manuals, efficiently, effectively and at a level appropriate to diverse audiences and within established guidelines.
• Ability to present information to audiences, responding appropriately to on-the-spot questions without pre-scripted responses while maintaining credibility and integrity.

Interpersonal Communication

• Deal effectively with resistant, demanding and sometimes frustrated individuals or groups at various levels within the client organization, remaining focused on outcomes, and responding appropriately in order to: provide or obtain information including information they may not wish to hear; clarify or resolve issues; provide assistance or service; achieve co-operation; elicit assistance; or ensure compliance.
• As a member of a team, ability to contribute to group objectives and enhance output in a team environment through cooperation and interaction, active and full contribution, acknowledging diverse opinions, collaboration.

Organizational

• Organize and manage one's fluctuating workload effectively, efficiently and independently in a variety of operational settings, achieving results within acceptable time frames taking into consideration changing priorities, deadlines, workload, available resources and/or reporting relationships while sharing information and/or significant issues with colleagues, clients and supervisors.
• Determine a course of action by breaking it down into smaller steps, and by planning and resourcing each of these.

Research/Analyze & Investigate

• Analyze business and technical problems, situations and issues systematically, identify options, draw logical conclusions and sound inferences, and develop effective, appropriate courses of action using innovation, creativity, good judgment and strategic thinking.
• Apply high quality standards to all tasks in hand, paying attention to detail, no matter how small, and ensuring that nothing is overlooked.
• Conduct investigations and research related to complex issues to gather pertinent facts,
• Information Systems/Business Technology
• Use computer technology to ensure high level of efficiency in accomplishing work by using fundamental software applications, keeping abreast of changes, integrating technology into the workplace and operating and monitoring computers.
• Apply information technology to find effective solutions to business problems.
• Maintain the customer’s hardware, software and operating systems.
• Administration and monitoring the operations of the service delivery infrastructure platforms.

Additional information for applicants

• In order to be considered for this position, please complete the following mandatory pre-screening questionnaire along with your application: https://forms.office.com/r/t6xPBdKTiw
• Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications. 
• Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. 
• This position can be done virtually, however, the candidate has to reside in the Province of British Columbia, due to the union certification requirements.
• An eligibility list might be created.  
• This competition and/or eligibility list may be used for other departments of the BC Services Operation of ISM

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.