Job description

Join Patrique Mercier Recruitment JP as a Remote Technical Support Representative focusing on Italian-speaking clients located in Greece!

This unique role offers you the flexibility to work remotely while also being part of a vibrant team located in Greece. In this position, you'll assist Italian-speaking customers with support related to innovative AI technology products and services. Your expertise will play a crucial role in troubleshooting problems and providing exceptional service to help customers maximize their experience with our cutting-edge solutions. If you have a passion for technology and providing outstanding customer support, we want to hear from you!

Responsibilities

Provide high-quality remote technical support to Italian-speaking customers via phone, email, and chat.
Troubleshoot and resolve technical issues related to AI products and services efficiently.
Document customer interactions and technical issues accurately in the CRM system.
Collaborate with engineering teams to escalate and resolve complex technical problems.
Participate in ongoing training to enhance your product knowledge and support skills.
Offer feedback on customer interactions to improve the overall support process and customer satisfaction.
Assist in onboarding new team members as necessary.

Requirements

Fluency in Italian and English, both written and spoken.
Strong technical aptitude and problem-solving skills.
Excellent communication and customer service abilities.
Prior experience in technical support or a related field is beneficial but not mandatory.
Ability to learn quickly and adapt to new technologies.
A collaborative mindset with a genuine desire to help others.
Availability to work remotely while being part of a team based in Greece.

Benefits