About Genea:
As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2023, with a rating of 4.5 out of 5 stars on Glassdoor. Our team members love our competitive benefits, including 401k matching, PTO, 100% paid parental leave, remote work options, and development/training opportunities.
Job Overview:
The Technical Service Specialist L2 (Access Control) is responsible for providing customer and technical support for installed systems with moderate to advanced complexity. This role supports existing customers by responding to phone calls, emails, and chats as part of our customer support programs. Projects may include building implementations or smaller enterprise locations. The scope of work includes technical assistance, system validation for new and existing installations, troubleshooting, maintenance, repair routines associated with installed access control systems, and installation of both large and small projects.
Duties and Responsibilities:
Qualifications:
Estimated Salary Range: $36.06 - $40.87 / hour
The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.
Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website.
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