Manager, Information Technology - Release Management

Job Summary:

The Manager, Information Technology - Release Management is responsible for management of a release management methodology incorporating technical structures, standards, processes, documentation and reporting that meets the needs of the organization.

Essential Functions:

• Provide leadership, vision, management goals, priorities, metrics, measures, recognition, and discipline for the IT Release Management group
• Oversee, manage, coordinate, and prioritize the daily activities of the Release Management team and work closely with the Application Development, Data Architecture, Project Management teams, EQE, Infrastructure teams, Change Management, DevOps and third-party vendor teams to ensure quality releases
• Establish, plan, build, and maintain enterprise release calendar for all core services and ensure alignment across key partners and vendors
• Enable partnerships with the business and IT Directors in each domain to align processes and tools
• Drive culture of continuous improvement to improve Release Management efficiencies and standards
• Promote the adoption of Release Management through the entire software delivery lifecycle  
• Manage and appropriately escalate release delivery impediments, risks, issues, changes, and action items, and works with responsible owners to address the items on a timely basis
• Responsible for maintaining gate to ensure the timeliness of release
• Partner with DevOps to increase adoption of automated release deployment process
• Support Audit teams to demonstrate we have appropriate segregation of duty and audit controls
• Publish metrics on release management effectiveness and quality releases to production
• Provide regular reporting and maintain ongoing communications to IT management and stakeholders
• Drive the continuous improvement of release process and service delivery best practices, processes, and tools
• Represent Release Management leadership in project and/or business meeting and engagements
• Responsible for managing projects, organizing, and directing people and projects
• Provide technical guidance, training, and work direction to direct reports
• Perform any other job duties as requested

Education and Experience:

• Bachelor's degree in Computer Science or related field or equivalent years of relevant experience is required
• Minimum of seven (7) years of progressive experience as an IT professional is required
• Minimum of five (5) years of release management experience is required
• Three (3) years of management experience is required
• Familiarity of the healthcare payer industry and knowledge of Medicaid and Medicare is preferred

Competencies, Knowledge and Skills:

• Extensive knowledge of Release Management capabilities and best practice
• Project planning skills and abilities
• Process and/or workflow planning and design skills
• Knowledge of Application Development tools
• Advanced troubleshooting and problem-solving capabilities
• Proficient in Microsoft technologies (infrastructure or application development)
• Strong knowledge of best practices relative to application development or infrastructure standards
• Excellent oral and written communication
• Ability to manage personal and team time effectively
• Effective organization and prioritization
• Effective management and leadership
• Knowledge of the healthcare and managed care philosophy and culture
• Excellent planning, negotiating, and influencing skillset

Licensure and Certification:

• SAFe certification is preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.