Offer summary

Qualifications:

1-3 years of experience in administration, data entry, or customer service., Proficient in Microsoft Office, Teams, and Wisenet or similar tools., Attention to detail and strong organizational skills are essential., Experience with bookkeeping or Xero is a plus..

Key responsibilities:

Answer phones, emails, and chats professionally as the first line of support for learners.

Enter, manage, and update student data and records accurately.

Prepare messages for upcoming classes and manage reminders effectively.

Support reporting and administrative tasks across the business.

Job description

This is a remote position.

AU RTO Administration Assistant (WFH)

Background

At PeoplePartners, we work with some truly wonderful clients—and one of them, a standout Australian RTO, is growing their team. They need an AU RTO Administration Assistant who loves behind-the-scenes magic: organizing calendars, updating records, and being the calm in a storm of deadlines.

About the Role

You'll be a behind-the-scenes MVP, helping the RTO team stay focused by handling communication, keeping records tight, and delivering outstanding admin support.

Your Key Responsibilities:

Answering phones, emails, and chats professionally.
Entering, managing, and updating student data and records.
Prepping messages for upcoming classes and managing reminders.
Supporting reporting and admin across the business.
Helping learners and teammates with excellent customer service.

Requirements

About YOU

You're proactive, organized, and great with time. Your attention to detail is spot-on, and you bring a sense of calm even when things get busy.

About YOUR Work History

Experience in admin, data entry, or customer service.
Solid skills in Microsoft Office, Teams, Wisenet, or similar tools.
Bonus points if you've touched bookkeeping or Xero before.

About the Culture YOU Thrive In

You value belonging, continuous learning, and showing respect through small, everyday actions. You like clear expectations, friendly check-ins, and feeling like your work matters.

Key Responsibilities YOU Can’t Wait to Do

Be the first line of support for learners.
Keep systems and records clean and accurate.
Help your team stay organized and efficient.

How YOU Will Be Measured

Task accuracy and attention to detail.
Customer and student satisfaction.
Timely task completion and responsiveness.

When & Where YOU Will Work

Monday to Friday, Day-Shift..
100% Work from Home.

Ready to bring structure and support to a growing RTO? Hit “Apply” now and let’s make great things happen—together.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits Annually - Leave benefits begin on Day 1.
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.