Offer summary

Qualifications:

Experience with Caterpillar engines and generators is essential., Strong communication and interpersonal skills are required to build positive relationships., Knowledge of electronic, mechanical, and electrical engineering principles is necessary., Ability to work autonomously and under pressure while meeting tight deadlines..

Key responsibilities:

Respond to customer repair and service requests in the field.

Diagnose equipment problems and provide detailed information for quotes.

Identify and requisition necessary parts for repairs and schedule service visits.

Undertake repair and service work on machinery according to agreed plans.

Job description

Company:

Finning (UK) Ltd

Number of Openings:

Worker Type:

Permanent

Position Overview:

As a Field Engineer in our Oil and Gas division, you will respond to customer’s repair and service requests. You will be responsible for diagnosing and providing comprehensive details about the nature of the problem to both the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.
Working within Finning’s industry-leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the company's site diagnostic and repair capabilities for Caterpillar products.

Location - This field role will be based from home and will be reporting into the Aberdeen depot

Job Description:

Your duties will be to respond to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

Main Job Functions

Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Benefits:

Basic salary £37,963
Offshore day rate - £459
25 days holiday (purchase up to 5 extra days holiday)
Annual Bonus
Annual Tool Allowance
Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
Access to company share scheme
Up to 7% pension (matched by company)
life insurance
Laptop and phone,
Industry leading CAT product training
Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Specific Skills

Work autonomously on own initiative and also well as part of a team
Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
Motivated and dynamic self starter
Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
Effective problem solver with strong analytical skills

Knowledge

Knowledge in the use of field based diagnosis tools and equipment essential
Experience on Caterpillar Engines and generators
Electronic, mechanical and electrical engineering principles.
Experience working in offshore

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

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