Offer summary

Qualifications:

Strong communication and relationship-building skills., Experience with cloud-based software and support tools., Ability to manage multiple tasks in a dynamic environment., Experience in customer support or insight into the trades or field service industries is a plus..

Key responsibilities:

Deliver exceptional support to customers via phone, email, and live chat.

Troubleshoot issues and provide clear solutions using product knowledge.

Collaborate with internal teams to improve support processes and software.

Maintain accurate records of customer interactions and contribute to knowledge base articles.

Job description

First Things First - What We Can Offer You

Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Home Office Allowance
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Program – get rewarded for referring a friend to join our team!
Flexible work environment
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking
Check out our website for more about working at Simpro Group https://www.simprogroup.com/company/careers

The Job

Be the friendly face (and voice) behind the tech that keeps trades running.

At ClockShark, we’re on a mission to simplify job management for field service and trades businesses - saving time, streamlining workflows, and helping our customers thrive. We're looking for a passionate and proactive Customer Support Representative to be part of that journey.

In this role, you'll be the first point of contact for our customers - helping them solve problems, unlock the full potential of our software, and ensuring they have a positive experience every step of the way.

What You’ll Do

Delivering exceptional support to ClockShark customers via phone, email, and live chat.
Using your product knowledge to troubleshoot issues and provide practical, clear solutions.
Collaborating with internal teams to identify and communicate opportunities for improvement in both our support processes and the software itself.
Maintaining accurate records of customer interactions using our internal systems.
Contributing to knowledge base articles and FAQs to empower our users with self-service resources.

What You’ll Bring

You’re a natural problem solver with strong communication, empathy, and relationship-building skills.
You have a polite and friendly phone manner and can handle tough conversations with professionalism and care.
You’re a self-starter - resourceful, curious, and always looking to learn
You have experience juggling multiple tasks and are confident managing your time in a dynamic environment.
You’re tech-savvy and comfortable with cloud-based software and support tools.
Experience or insight into the trades or field service industries is a big plus.
Bonus points if you’ve worked with customer support platforms or SaaS products before.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

So, if you'd like to join a fun and progressive organization where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role. Remote positions are only open to candidates residing in AL, AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MN, MO, NJ, NM, NY, OH, OR, PA, RI, SC, TX, WA. Due to legal, tax, and business considerations, we are unable to hire outside these locations at this time. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.

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