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Swedish Customer Service Helpdesk - Tech Support (Remote)

Remote:

Full Remote

Contract:

Full time

Work from:

Greece

Offer summary

Qualifications:

Fluency in Swedish, Advanced English knowledge, Familiarity with iOS and/or MacOS preferred, Prior customer support experience is an advantage, Strong troubleshooting skills.

Key responsabilities:

Communicate with customers via phone, chat, and email
Track cases to ensure timely resolutionMaintain high customer satisfaction by providing troubleshooting and assisting with account management/security
Set-up repairs for hardware-related issuesEscalate unresolved cases
Maintain high customer satisfaction

Plugged.HR

0 - 1 Employees

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Job description

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Swedish?

This is your chance to work as a customer representative for one of the Big Five IT companies!

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Swedish customer experience team, to support customers from Sweden, after following a complete training by certified instructors.

What you will do:

Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction

What you will bring:

Fluency in Swedish
Advanced English knowledge
Familiarity with iOS and/or MacOS, or comparable technology, is preferred
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills

What we offer:

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
Work for a Great Place to Work-Certified Company that fosters diversity.

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