Dutch Speaking Customer Support for Logistics & Shipping Department

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Support representative to join our Logistics & Shipping Department. In this role, you will be responsible for delivering excellent customer service to our Dutch-speaking clients. You will assist with inquiries related to shipping and logistics operations, ensuring that all customer needs are met efficiently and effectively. If you are fluent in Dutch and have a passion for customer service, we want to hear from you!

Responsibilities

• Provide outstanding customer support via phone, email, and chat in Dutch.
• Assist customers with inquiries regarding logistics and shipping processes.
• Resolve customer issues and complaints promptly to ensure satisfaction.
• Educate customers on shipping options and logistics services available to them.
• Maintain accurate records of customer interactions for quality assurance.
• Collaborate with the logistics team to streamline operations and improve service efficiency.

Requirements

• Fluency in Dutch (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service or related logistics roles is preferred.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• A positive attitude and a strong team player mentality.
• Familiarity with logistics or shipping software is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )