Account Executive - Practice Systems

Meet Instinct 👋

Instinct Science is an animal health software company that helps the world’s leading veterinary practices deliver exceptional patient care, improve staff efficiency, and minimize team stress and burnout. Our easy-to-use EMR platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a company providing trusted education (Clinician’s Brief) and clinical decision support (Standards of Care™, Plumb's) for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes.

We’re fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA.

If these values speak to you, you might be a good fit for our Account Executive - Practice Systems job opening.

A Sneak Peek of Your Role 🔭 

This job, and the team at Instinct, is remote.

We are seeking a highly motivated and experienced Account Executive to join our sales team. In this role, you will be responsible for driving revenue growth by acquiring new clients within the ER and specialty veterinary hospital segment, focusing on our Practice Systems products, Instinct EMR and Instinct Treatment Plan. You will utilize a combination of cold and warm outreach strategies to identify, engage, and close sales opportunities. The ideal candidate has a proven track record of success selling into ER and Specialty Veterinary hospitals, is technically savvy, a deep understanding of the veterinary industry, and a passion for exceeding targets.

What You’ll Do 🐱‍💻

• Identify and target prospective ER and specialty veterinary hospitals through proactive outreach and lead nurturing.
• Own a book of target accounts that are worked regularly to build and close pipeline from.
• Conduct needs assessments, deliver presentations, and negotiate terms to close sales.
• Build and maintain strong relationships with key stakeholders.
• Serve as a trusted advisor, provide support, and identify upselling/cross-selling opportunities.
• Manage sales data in CRM and provide regular forecasts.
• Track performance metrics and collaborate with other teams to improve sales strategies.
• Stay up-to-date on industry trends and expand professional knowledge.
• Develop a deep understanding of ER and specialty veterinary hospital needs.

Who You Are 🐱‍💻

• Must Haves:
  • Bachelor's degree in business, marketing, or a related field preferred.
  • 5+ years of experience in sales, with a consistent track record of exceeding sales quotas.
  • Proven ability to conduct both cold and warm outreach effectively.
  • Experience owning a book of target accounts and building pipeline from within those.
  • An understanding of how best to pair with an SDR to drive quality pipeline.
  • Strong understanding of the sales process, from lead generation to close.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to build rapport and establish long-term relationships with clients.
  • Strong negotiation and closing skills.
  • Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • Proficiency in CRM software (e.g., Hubspot) and other sales tools.
  • Ability to travel as needed.
• Nice-to-Haves:
  • Knowledge of veterinary practice management systems and workflows.
  • Experience selling SaaS products
  • Prior experience selling software solutions to the veterinary industry, particularly to ER and specialty practices, is highly preferred.

How Instinct will Care about YOU 🌞

• We offer a supportive and caring work environment.
• We are transparent, open, honest, and empathic, both internally and externally.
• We pay our team well. 
• We offer medical, dental and vision benefits and 401K with match.
• We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
• We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
• We offer a rewarding employee stock plan so that you share in our success.
• We provide all-expense-paid time throughout the year together, including at our annual retreat.

Total Compensation range for this role is $80,000 - $200,000. This range reflects a mix of base salary and variable compensation earned through performance.

Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

If you require accommodations throughout any part of the pre-employment process, please contact our People team at [email protected]