Offer summary

Qualifications:

Bachelor’s degree in Administration, Engineering, or a related field., Experience with SaaS business models preferred., Proven experience in project management or technical implementation., Excellent verbal and written communication skills in both French and English..

Key responsibilities:

Serve as the primary liaison between OPTEL and its customers during the implementation journey.

Refine and validate technical project requirements and configure the platform accordingly.

Produce comprehensive technical documentation and conduct customer training sessions.

Monitor and report on key performance metrics to drive continuous improvement.

Job description

Certified B Corp, OPTEL is one of the world’s leading providers of traceability systems. Our mission: to use innovative technologies to build a better world through responsible capitalism.OPTEL’s renowned solutions ensure the quality of health products and help combat the counterfeiting of medications and medical devices worldwide. The company also adapts its technologies across various industries—from healthcare to smart manufacturing and beyond—so that all can benefit from global traceability. OPTEL’s expertise empowers industries to measure, inspect, control, and track a wide range of elements to improve product quality and promote more responsible resource use.

Summary:

Under the supervision of the Technical Implementation Manager (TIM), the Technical Implementation Specialist (TIS) serves as the primary liaison between OPTEL and its customers. The TIS is responsible for guiding clients through every phase of the implementation journey—from initial kick-off to full-scale rollout and beyond. This role requires a deep understanding of customer requirements and the ability to effectively communicate those needs to Product Management to inform the platform roadmap.

The TIS also monitors and reports on key performance metrics such as on-time delivery, scope deviations, implementation margin, bug counts, time to resolution, and repeat work time standards.

Key Responsibilities:

Refine and validate technical project requirements
Configure the platform to align with contract terms and specific client needs
Develop custom dashboards or system connectors as needed
Act as a Subject Matter Expert (SME) and provide Level 3 technical support to customers
Produce comprehensive technical documentation for delivered solutions
Conduct customer training sessions to ensure smooth adoption
Analyze system and project performance to drive continuous improvement

Required Skills and Qualifications:

Bachelor’s degree in Administration, Engineering, or a related field
Experience with SaaS business models preferred
Proven experience in project management or technical implementation
Highly autonomous with strong organizational skills
Results-oriented and cost-conscious
Excellent verbal and written communication skills in both French and English.
Strong focus on customer satisfaction and user experience

What We Offer:

Competitive salary
Compensation plan
Flexible hours
Virtual health clinic and employee assistance program
Group and dental insurance starting on day one
Group RRSP with employer contribution from day one
On-site perks (free parking and electric car charging, free coffee and fruit)
Multiple employee committees you can join (B-Corp Committee, Social Club, Health & Safety, etc.)
Global organization with a presence on several continents

OPTEL is an equal opportunity employer. We believe diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process where every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.

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