Customer Sales Manager - Amazon

Job Description

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Planters, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy & Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Position Summary

The Customer Sales Manager – Amazon, Ecommerce role will work to support the Total Amazon business initiatives that will drive marketshare, sales, and margin goals for the team. This role is seeking a person to dive headfirst into Amazon.com and Amazon Fresh business to own growth and changes in ways the team has never done prior. This person will need to be curious about eCommerce and challenge the status quo.

Primary Responsibilities

The CSM is responsible for being the expert in consumption driving programs for Amazon. They will need to understand each program and requirement to participate on both platforms. They will create mechanisms to track performance, make recommendations, and share out to key stakeholders. The CSM will consult with the CSL’s, BU Sales team, and OSM to identify ways of working and success metrics.

The CSM will own and manage relationships with our 3P vendors including CPGIO and Terrific Deals.

This role will take the lead in tracking assortment variations across Amazon.com, Amazon Fresh, and other Amazon programs (ie. Sub Same Day Delivery). They will deep dive issues or challenges faced with profitability, pack sizes, and pricing alike. They will partner with the BU Sales team to create an executable plan and track progress. They will also develop and own competitive brand tracking mechanisms, providing reporting to broader team to action against. They will benchmark best practices to become best in class in our brands to drive marketshare.

In addition to this, the CSM will own the proactive sharing of consumer insights to the broader team. This role will partner with Category Insights and eCatMan to help our sales team best serve customers. They will partner with internal BU Sales team to recommend actions that turn into reality that will impact sales on the platforms.

The CSM will support CSLs with QBR, Top to Top and other meeting prep for external meetings with Amazon. They will help source content from internal stakeholders such as BU Team, eCatMan, OSM, Supply Chain, etc.

Qualifications

· Bachelor's Degree.

· 5+ years’ experience in the workforce

· Prior experience in eCommerce, sales, retail or other related field.

· Advanced proficiency in Excel and Power Point required.

· Ability to assess performance and set goals to communicate with stakeholders.

· Excellent in crossfunctional collaboration and verbal communication skills.

· Relationship builder and storytelling skills required.

· Able to work in ambiguity and ruthlessly prioritize.

EEO Policy

Kraft Heinz is an EO employer – Minorities/Women/Vets/Disabled and other protected categories

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.