Sales Manager - DTC

POSITION:  Permanent

LOCATION: Fully remote (UK)

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere.  By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. 

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.  You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page. 

THE OPPORTUNITY 

As a Sales Manager you will play a pivotal role in leading, developing and coaching a team of Inside Sales Specialists for Melios, our online private neurodevelopmental services. 

Your primary responsibility will be to line manage and mentor the team, driving high performance and results. The ideal candidate will be a solution focused, strategic leader with a passion for coaching, developing talent and implementing innovative sales strategies to maximise performance. 

KEY RESPONSIBILITIES

• Manage, mentor and lead an inside sales team, providing continuous development opportunities and driving high performance to exceed sales targets
• Drive a culture of accountability, motivation and results-driven performance within the team
• Manage KPIs and oversee sales activities including prospecting, call performance, pipeline management and forecasting to ensure consistent sales performance
• Lead, review and refine sales processes to optimise efficiency and conversion rates
• Leverage HubSpot to drive operational efficiency and data driven decision making
• Develop and ensure adherence to key sales metrics and reporting standards for performance tracking and continuous improvement
• Collaborate closely with cross functional teams such as Marketing, Client Operations and Clinical 
• Recruit, onboard and train new sales team members

WHAT YOU NEED TO HAVE

If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

• 3+ years of sales management experience, leading and coaching a team of sales representatives, preferably an Inside/Telesales team
• Proven sales experience in a B2C environment, with a strong track record of meeting and exceeding targets 
• Genuine passion for, and strong ability to, foster collaboration and develop high performing teams
• Demonstrable experience of selecting and implementing sales enablement and optimisation tools such as dialers, Customer Sales Journey Configuratory and automation through Telephony and CRM solution (Ringcentral and Hubspot)
• Demonstrable experience in data-driven sales forecasting, performance analytics and CRM optimisation (HubSpot) 
• Analytical and problem-solving capability with an ability to think laterally and creatively
• Proven experience implementing and tracking lead and lag metrics and KPIs to enable the sales team to achieve and exceed targets more efficiently, contributing to business goals 
• Self motivated and solution focused in a remote, fast paced and ambiguous environment
• Excellent communication skills through multichannel and multimodal approaches to ensure team cohesion and cross functional alignment as a remote/home based organisation.
• A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children

WHAT'S IN IT FOR YOU

• 33 days holiday (including Bank Holidays)
• Paid Christmas closure (between Christmas and New Year)
• Birthday Leave - paid day off on your birthday
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Enhanced family friendly policies including a phased return to work and receive full pay
• Paid company sick pay schem
• Contributory Pension Scheme (6% matched)
• Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy
• Free access to co-working spaces
• CPD/Growth day per year, plus personal development allowance to invest in your growth

ACCOMMODATIONS

Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.

We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page