IT Technician (Hybrid)

Department: Technology Operations

Location: Woodlands

Description

At Alcumus/Veriforce, we are a leading software company dedicated to bringing workers home safe from dangerous job sites every day. Our mission is to leverage cutting-edge technology to automate repetitive tasks, allowing our clients to focus on what truly matters. We are passionate about creating seamless and efficient systems that drive success and empower businesses to reach their full potential.

Our team is composed of talented professionals who are committed to excellence and continuous improvement. We foster a collaborative and inclusive work environment where creativity and innovation thrive. At Veriforce, we believe in investing in our employees' growth and development, offering opportunities for professional advancement and skill enhancement. Join us and be a part of a dynamic and forward-thinking organization where your contributions will have a significant impact.

What that means day-to-day:

The IT Technician is responsible for providing user assistance across the organization, ensuring efficient resolution of technical issues and maintaining optimal endpoint system performance. Strong communication skills and a customer-focused approach are essential for delivering high-quality support and ensuring user satisfaction.

This role involves hands-on device management, user account administration, remote assistance, shipping & receiving of corporate assets, audio/video system support, performing routine maintenance tasks, maintaining IT assets and inventory, and documenting all support activities.

The IT Technician provides frontline support extending to all staff and locations where Veriforce conducts business.

Essential Duties and Responsibilities

• Technical Support: Provide 1st level support to resolve issues for end-users, including device management, software & hardware troubleshooting, account creation and access, audio/video components.
• User Requests: Manage and resolve all user requests and issues.
• User Provisioning and Deprovisioning: Follow established IT procedures to provision and deprovision user accounts in our technical environments, including Microsoft Office365, Exchange, InTune, Salesforce, and others.
• Device Provisioning: Use InTune for provisioning Windows and Mac laptops.
• Hardware Procurement: Follow established protocols to procure and maintain the inventory of IT Hardware.
• Collaborate: Collaborate with the wider IT Team including other IT Technicians, Systems Administrators, Network Engineers, and Cyber Security Administrators to provide expert level support.
• In-Office Support: Veriforce offers flexible work schedules in a hybrid work environment with a strong focus on work-life balance. This role does require regular, but not daily, attendance at the office to support staff and IT hardware.


What you’ll need to be successful:

Knowledge and Experience

• Education: An associate degree or certificate in Information Technology, Computer Science, or equivalent experience is required.
• Certifications: CompTIA A+, Microsoft Certified: Fundamentals, or similar certifications are beneficial.
• Experience: Previous experience in a customer service or technical support role is advantageous but not mandatory.
• Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), common software applications, mobile devices, and basic troubleshooting techniques.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with users and document support activities.
• Problem Solving Abilities: Strong analytical skills to diagnose and resolve technical issues efficiently.
• Customer Service Orientation: A friendly and patient demeanor to provide high-quality support and ensure user satisfaction.
• Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Team Collaboration: Willingness to work collaboratively with other IT staff and departments.


Preferred Qualifications

• Experience managing user accounts in Microsoft 365 or Active Directory.
• Experience with Windows device administration, including installation, user account profiles, software installation and removal.
• Experience with iOS and Android device support, including app installation and MFA processes.
• A proactive attitude and a passion for continuous learning and improvement.

What you’ll get in return:

Alcumus has a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!


Personal Health & Wellbeing


>🧠 Integrated mental health & wellbeing support

>🌴 Vacation – starting at 3 weeks

>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

>🩺 Comprehensive medical and dental coverage

> 😴 End of the year, company-wide shut down for you to relax and recharge

Future Planning

>🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?


Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.


Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.