Offer summary

Qualifications:

Strong experience in Unix/Linux environments is required., Fluent in Norwegian, both verbal and written, is essential., Knowledge of IP configuration, VPNs, routing, and databases like Oracle/PostgreSQL is necessary., Familiarity with telecom networks and Cisco routers/switches is preferred..

Key responsibilities:

Provide high-level technical support to Norwegian customers.

Manage and resolve incidents and support tickets according to SLAs.

Proactively monitor system performance and coordinate software upgrades.

Collaborate with Engineering and Product teams to improve platform resilience.

Job description

Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we’re looking for a Norwegian-speaking Technical Support Engineer (TSE) to join our high-impact team. In this role, you’ll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most.

This is a fully remote position open to candidates located in Norway.

As a Technical Support Engineer, you’ll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You’ll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems.

What you'll do:

Providing high-level technical support to primarily Norwegian customers.

Managing and resolving incidents and support tickets according to defined SLAs.

Proactively monitoring system performance and identifying issues before they escalate.

Coordinating software upgrades, installations, and platform configurations in a Linux environment.

Delivering training sessions to clients as needed.

Collaborating with Engineering and Product teams to improve platform resilience.

Reporting on progress to management and supporting the delivery of ongoing improvement initiatives.

What you'll bring:

Strong experience working in Unix/Linux environments.

Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and general security protocols.

Fluent Norwegian language skills (both verbal and written) – essential.

Experience or understanding of telecom networks (2G–5G) – a strong plus.

Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting is preferred.

Relevant certificates (e.g., Linux+, Cisco) are a bonus.

Strong organizational and time-management skills.

Ability to stay calm under pressure and support business-critical systems.

#LI-HG1

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

· Private Healthcare

· Pension

· Group Life/Income Protection

· Life & Total Permanent Disability Insurance to protect you and your loved ones.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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