Offer summary

Qualifications:

Good understanding of REST APIs and JSON, with experience using Postman., Fluent in Excel for data manipulation and analysis., Basic knowledge of networking concepts like switches and VLANs., Excellent written and verbal communication skills in English..

Key responsabilities:

Provide technical support and troubleshooting for API integrations and networking issues.

Assist clients with the setup and configuration of API integrations.

Develop and maintain technical documentation and knowledge base articles.

Collaborate with customers and internal teams to understand technical requirements.

Job description

Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance and ensure customer satisfaction.

Responsibilities

Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues.
Assist clients in the setup and configuration of API integrations.
Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure.
Collaborate with customers and internal teams to analyze and understand their technical requirements.
Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles.
Work closely with the development team to escalate and resolve critical customer issues.
Continuously update knowledge of API specifications, networking protocols, and industry best practices.
Provide training and guidance to clients on API usage and best practices.
Manage and track customer issues, ensuring timely resolution and customer satisfaction.
Participate in on-call rotations to provide support during off-business hours.

Requirements