Offer summary

Qualifications:

2+ years in file management or related experience, Exceptional organizational skills, Impeccable written and verbal communication skills, Strong time-management abilities.

Key responsibilities:

Manage daily dashboard of outstanding documentation and deadlines

Create and send documents to agents and customers via e-sign platform

Review HOA documents to mitigate risk for Homeward purchases

Assist the Transaction team with file management and document collection.

Job description

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

About the opportunity

We’re seeking a Junior Transaction Coordinator to assist in a more streamlined experience of buying and selling homes.

The Transaction Coordination Team sits at the center of all the action while being responsible for delivering a world class experience to every Homeward customer and agent that includes an on-time closing.

As part of the team, you’ll be assisting the Transaction Coordinator to drive each transaction through to completion as a critical member of Homeward’s front-facing team. The role will include collaboration with both internal and external service providers, such as title, mortgage and insurance providers, while managing transactions through each critical phase.

This position will challenge your ability to establish and implement complex operational processes while working cross-functionally with other critical teams including operations, sales, product, engineering, and customer experience among others.

Note: This role may require some weekend availability.

Responsibilities will include:

Daily dashboard management of outstanding documentation and deadlines that need to be addressed.
Creating and sending documents to agents and customers through our e-sign platform.
Sending templated emails to request required documents from agent partners.
Review HOA documents to mitigate risk for Homeward purchases.
Assisting the Transaction team with file management.
Working with internal team members to collect the necessary documents to close files on time.
Collect and review receipts from required repairs.

About you:

2+ years in file management or other commiserate experience
Exceptional organizational skills
Impeccable written and verbal communication skills
Strong time-management
An ability to remain focused and execute under pressure of deadlines and multitasking
An intrinsic desire to serve customers and provide a delightful, seamless experience
The drive to be a part of innovation and a growing team

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.

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