Offer summary

Qualifications:

1-2 years of customer care experience, High school diploma, Excellent communication skills (verbal and written), Tech savvy.

Key responsibilities:

Receive and handle incoming customer calls courteously and efficiently

Utilize computer systems to verify and research customer data

Maintain good rapport with property owners and other departments

Assist in managing the Customer Care email inbox and handle various requests.

Job description

Accurately, quickly and courteously receive incoming customer telephone calls and extract the maximum amount of essential information in a minimum amount of time.
Accurately and quickly utilize computer systems to verify and/or research data and information to appropriately answer customer questions.
Provide customers with procedural instructions according to policy.
Handle irate customers in a professional manner.
Initiate file maintenance for corrections to customer’s electronic records.
Maintain good rapport with property owners, responding promptly to their requests.
Maintain good rapport with other departments and other offices that this position works closely with to assist owners as quickly and efficiently as possible.
Participate in job-related training sessions and seminars.
Verify all owners web registrations, prior to approving, to ensure they are the owners of the property listed.
Notify supervisor when CINC FAQ information may need to be updated. As directed, update ‘Financial only’ client FAQ answers.
Perform related work as required and other diversified duties as deemed necessary to fulfill the CMA Company Mission Statement.
Assist in maintaining the Customer Care email inbox and faxes, handling various requests such as name changes, online passwords, email statements, updating mailing addresses, work order requests and route all waiver requests to the appropriate AR representative, etc..
Prepare and send to owners, payment plan forms per request.
1-2 Years of Customer Care experience
High school diploma
Excellent communication skills (verbal and written)
Tech savvy