Offer summary

Qualifications:

Minimum 3 years of relevant experience in customer service or call centre environments., Strong verbal and written communication skills with a friendly phone manner., Ability to multi-task and manage time effectively under pressure., Familiarity with CRM systems or customer service software is advantageous..

Key responsibilities:

Respond promptly to inbound customer enquiries via email and phone.

Provide accurate information on order status, product details, and general customer queries.

Make outbound calls to gather customer feedback post-delivery.

Log and track customer interactions to maintain clear records.

Job description

Company Profile:

Founded by two brothers with a lifelong passion for sport, this Australian-owned business has grown from a two-person operation into a thriving team of over 40 professionals. Specialising in premium, custom-made sports uniforms and school leavers garments, they serve clubs, schools, and businesses across the country. Known for exceptional quality, customer service, and on-time delivery, the company continues to expand, supported by in-house production and a recently added second warehouse. With deep roots in the sporting community, their mission is to bring the spirit of the game to every garment they create.

This is an excellent opportunity for a Customer Service Representative to join a global, diverse team within a company that values collaboration, strong culture, and true teamwork.

Duties and Responsibilities:

Respond promptly to inbound customer enquiries across email and phone, primarily focusing on frequently asked questions.
Provide accurate information and support on order status, product details, online shop navigation, and general customer enquiries.
Make outbound calls to customers post-delivery to gather feedback on their experience and identify areas for improvement.
Maintain a positive, empathetic, and professional attitude when interacting with customers.
Log and track all customer interactions using our internal systems to ensure clear and up-to-date records.
Escalate complex or unresolved issues to the relevant team members in Australia or other departments where required.
Collaborate with internal teams to ensure customer requests and concerns are addressed in a timely and effective manner.
Stay informed on company products, services, and internal processes to deliver consistent and helpful support.

Requirements

Must-have Skills / Qualification:

Minimum 3 years of relevant experience (not entry-level)
Previous experience in a customer service or call centre environment is highly regarded.
Strong communication skills, both verbal and written, with a friendly and clear phone manner.
Confident making outbound calls and conducting follow-up calls with a customer-first approach.
Ability to multi-task, manage time effectively, and remain calm under pressure.
Familiarity with CRM systems or customer service software is advantageous.
A team player who can also work independently and remotely.

Advantageous / Nice to Have: