Offer summary

Qualifications:

High school diploma or equivalent required., Excellent communication and interpersonal skills., Proficiency in using customer service software and tools., Ability to handle customer inquiries and complaints effectively..

Key responsibilities:

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues in a timely and professional manner.

Document customer interactions and feedback for quality assurance.

PressMatrix offers a gateway for traditional print publishers into the digital world of publishing. We specialize in the digital publishing of journalistic content and support publishers, agencies and companies in aligning their activities in the field of digital media cost-effectively and profitably. Our SaaS platform "PressMatrix" contains all the components for a successful distribution of print products on mobile devices and the publication of individual articles in social media and on websites. A centralized platform coupled with years of experience in digital publishing means we can offer each customer tailored solutions for increasing their commercial reach and sales. With more than 400 customers, 1,700 apps and 9 million readers, PressMatrix is the leading provider of magazine apps across Europe. Our SaaS Solution has been supporting young publishers and established media houses such as Burda, Funke Media and Falke Media since 2011. Our customers include numerous companies such as AOK, kicker and BUNTE.

Required profile