REMOTE SUPPORT TECHNICIANS

May Include

• Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.
• Technical Support: Provide technical guidance to field technicians on installations, repairs, and system optimizations. Offer assistance in understanding technical manuals, schematics, and wiring diagrams
• Customer Support: Assist customers with operational questions, settings adjustments, and system optimization to ensure optimal performance.
• Software Diagnostics: Use remote monitoring software to identify system faults, perform remote resets, adjust settings, and provide feedback on HVAC system health.
• Documentation: Maintain detailed records of customer interactions, issues resolved, and solutions provided. Document recurring problems and suggest preventive measures.
• Training: Occasionally conduct training for field technicians and customers on system usage, best practices, and troubleshooting.
• Collaboration: Work closely with engineering teams, product managers, and field technicians to relay feedback from the field and assist in product development or improvements.
• Perform other tasks as assigned
  
  

Nature & Scope

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised
  
  

Knowledge And Skills

• Strong knowledge of Direct Digital Control (DDC) components and major building systems.
• Proficiency in troubleshooting, maintaining, and calibrating control components.
• Operational knowledge of mechanical HVAC systems
• Computer skills including Microsoft Office.
• Ability to configure IT Networking components including routers, ports, switches, firewalls, and addresses
• Programming in at least one language or function block
• Ability to troubleshoot High and Low voltage electrical knowledge
• Operational knowledge of mechanical HVAC systems.
• Knowledge of control strategies and devices.
  
  

Experience

• 3 years of experience in building automation (BAS/BMS) or HVAC control systems.
• Experience with BAS systems such as Alerton Compass, Desigo, Total Control and Niagra 4.
  
  

Education

• High School Diploma or GED Equivalent
  
  

Physical Requirements/Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations
  
  

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including

religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or

veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic

characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender,

gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and

state regulations and statutes pertaining to individuals with disabilities.