Offer summary

Qualifications:

High school diploma or equivalent required., Experience in customer service or technical support preferred., Strong problem-solving skills and attention to detail., Excellent communication skills, both verbal and written..

Key responsibilities:

Provide technical support to customers via phone, email, or chat.

Troubleshoot and resolve technical issues related to products and services.

Document customer interactions and solutions in the support system.

Collaborate with other teams to improve service delivery and customer satisfaction.

Virtual Bridges provides enterprise-class desktop virtualization for private, public and hybrid cloud environments. From the PC to BYOD, our solutions change the way IT organizations provide secure, anytime, anywhere access to end-user devices, files, applications and programs. Virtual Bridges is used by universities, government agencies, Fortune 500 companies and more. Founded in 2006, Virtual Bridges pioneered the industry with a purpose-built solution for desktop virtualization. Today, Virtual Bridges is bringing a revitalized enterprise focus to VDI, with scalable, global solutions that are changing the way IT organizations of every size provide secure, anytime, anywhere access to end-user devices, files, applications and programs. By focusing on the end user experience, our solution is able to truly answer the demands of the enterprise user and IT operations.

Required profile