Professional Services Consultant II

CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient.

Are you a former dispatcher, police officer, records clerk, investigator or just someone looking to expand your career? Are you ready to work independently while traveling across the country? Self-motivated, driven, and road warrior? These are all what we’re looking for.

We are seeking software consultants to work with the Police, Fire, and Communications Centers across the US throughout the software implementation lifecycle. This role helps drive customer satisfaction with the configuration guidance provided by the consultants and is a key contributor to our success.

The Software Consultant acts as the subject matter expert for configuration of CentralSquare Public Safety software solutions. This responsibility broadly includes the discovery, configuration, validation, and testing, training and Go-Live phases of CentralSquare software project implementation. Provides initial demonstration of software to customer, analyzes customer processes and recommends best practices for customer to follow with CentralSquare software. Will provide on-site or remote configuration training to agency personnel. This position will provide on-site end user training to agency personnel. The person in this role possesses an excellent level of product knowledge, serves as liaison between the organization and customers, and works closely with project management staff to maintain implementation timelines.

Essential Functions

• Develops and maintain subject matter expert knowledge for the configuration of CentralSquare software solutions
• Analyzes customer processes and recommend best practices for customer to follow with CentralSquare software
• Completes project assignments and client interactions under supervision of a Project Manager
• Provides consistent follow up and follow through on the project tasks, deliverables, and communications with the project team and the clients
• Maintains project documentation, project tickets, and client supplied information
• Performs system demonstrations of CentralSquare software
• Assists agencies in configuring their system to best meet their unique needs
• Assist agency personnel with system review and testing prior to go-live and with equipment installation and setup
• Identifies, documents and communicates project risks to the Project Manager
• Delivers outstanding customer service via phone, email, remote meetings and in person
• Builds and maintains strong working relationships with customers
• Provides onsite training to agency personnel using both direct end-user training and train-the-trainer formats
• Conducts internal training sessions
• Presents at user conferences as necessary
• Works with a wide range of disciplines and personalities, both internally and externally
• Assists with onboarding new employees
• Handles increased complexity of projects (multiple agencies, multiple modules)
• Creates and updates documentation for product configuration and use
• Identifies topics and processes that need improvement and provides solutions to manager
• Demonstrates initiative by sharing scenarios and lessons learned with team members
• Other responsibilities as required
  
  

KEY DIFFERENTIATORS

• Ability to provide configuration and best practice recommendations for all CentralSquare Suite modules
• Proven track record of minimal post go live issues and follow up from customers
• Performs configuration reviews on both live and non-live databases and provides best practice recommendations on how to improve current processes
• Works on any size project based on complexity with minimal supervision
• Tests and provide input into implementation plans of new products and large-scale projects
  
  

What You'll Bring to Numerator

Requirements

Education: Bachelor’s or Associate degree and/or equivalent combination of education and experience

Specialized knowledge: Public safety experience required, preference in a Communications/E911 Dispatch Center

Computer Skills: MS Product Suite - specifically MS Word, MS PowerPoint, MS Outlook, MS Excel, MS SQL

Competencies

• Ability to complete onboarding plan, to include leading client workshops and user trainings
• Working knowledge of SQL Server
• Excellent oral and written communication, interpersonal, and presentation skills
• Self-motivated
• Very strong analytical and organizational skills; detail-oriented
• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility. ability to handle multiple projects and tasks simultaneously
• Ability to learn new applications and system features quickly
• Dedicated to the best possible customer experience and takes initiative toward improving the experience
• Ability to articulate technical and functional concepts to technical and non-technical audiences
  
  

TRAVEL: up to 75% travel