Offer summary

Qualifications:

1+ years of experience in hotel operations, specifically in front desk or reservations., Fluent in German and English, with excellent communication skills., Knowledge of PMS, booking channels, and hotel revenue management is a plus., Strong problem-solving and relationship-building skills, with a customer-centric approach..

Key responsibilities:

Lead a structured 4-week onboarding process for new clients.

Act as the first point of contact for hoteliers, resolving inquiries via email, chat, and phone.

Provide consulting and relationship management to help hotels optimize pricing and operations.

Design and deliver training programs, with opportunities for on-site client visits.

Job description

This role requires prior experience working in hotels (Front Office or Reservations Department)

Are you passionate about hospitality and ready to make an impact in a dynamic tech-driven company?

We are looking for a Customer Success Specialist/Junior Customer Success Manager for the DACH Market, to join a fast-growing company that is revolutionizing the way independent hotels operate. If you have a background in hotel operations and love helping businesses thrive, this opportunity is for you!

About the role:

As a Customer Success Specialist/Junior Customer Success Manager, you will be the go-to person for hoteliers, ensuring they get the most out of our cutting-edge hospitality solutions. This role covers three key areas:

Onboarding – Lead a structured 4-week onboarding process to ensure correct setup and configuration.
Support – Act as the first point of contact for hoteliers, resolving inquiries via email, chat, and phone.
Relationship Management & Consulting – Become a trusted advisor, helping hotels optimize their pricing, operations, and overall guest experience.

You will also have opportunities to visit clients on-site and design/deliver training programs.

Ideal Candidate

We are looking for individuals who are customer-centric, proactive, and passionate about the hospitality industry.

Experience: 1+ years in hotel operations (front desk or reservations). Knowledge of PMS, booking channels, and hotel revenue management is a plus.
Personality & Soft Skills: Excellent communication, problem-solving, and relationship-building skills. A strong sense of empathy and patience.
Languages: Fluent in German & English.
Location: Fully remote from Germany with one week onboarding in the Netherlands. Some occasional travel for on-site client visits.

Why Join Us?

Joining this company means being part of an innovative and international team that is making a real impact in the hospitality world. Here’s what’s in it for you:

💰 Competitive Salary: €2,500-3,000/month (€36-39k/year), depending on experience.

🏖️ 25 Vacation Days to recharge and relax.

🏠 Fully remote from Germany with one week onboarding in the Netherlands.

🚀 Professional Development: Opportunities for learning and career growth.

📦 Perks & Benefits: Travel allowance, pension contributions, discounts on company products.

🌍 Multicultural Team: Work with diverse, passionate professionals who love what they do.

The Recruitment Process

The hiring process will be fast and efficient, lasting around 2 weeks: