Offer summary

Qualifications:

Bachelor’s degree or diploma in Business, Supply Chain, or related field preferred., 5+ years of experience in sales operations, customer service, or logistics., Familiarity with order management systems, Microsoft Office Suite, and ERP tools., Strong organizational and communication skills, with a process-driven mindset..

Key responsibilities:

Process and verify customer orders and coordinate with logistics teams for timely delivery.

Act as the contact point for customer inquiries and handle complaints to ensure a positive experience.

Support implementation of service frameworks and liaise with service partners for coverage.

Enhance operational tracking systems and propose improvements for workflows.

Job description

Key Responsibilities

Order & Fulfilment Operations:

Process and verify customer orders via multiple channels.
Coordinate with warehouse and logistics teams to ensure accurate and timely delivery.
Generate shipping documents, monitor shipment status, and resolve any fulfillment issues.

Inventory & Logistics Coordination

Track inventory levels and coordinate replenishment with suppliers.
Support US stock and warehouse strategy (e.g., LA vs. Miami), including bonded warehouse
Monitor tariffs and collaborate with factory teams on cross-border inventory planning (e.g., Malaysia vs. China production).

Customer Service Support

Act as the contact point for customer inquiries about order status, shipment, or product availability.
Handle complaints and ensure a positive post-sales customer experience.

Service Strategy Execution

Support implementation of regional service frameworks (e.g., repairs, warranties, and parts supply).
Liaise with ISVs, resellers, and service partners to ensure appropriate service coverage.
Define cost structures and coordinate operational scalability to support regional growth.

Process & Operational Improvement

Enhance operational tracking systems (e.g., demo unit management, reseller programs).
Identify and propose improvements for order fulfilment and service support workflows.
Collaborate cross-functionally to drive process automation and efficiency.

Requirements

Bachelor’s degree or diploma in Business, Supply Chain, or related field preferred.
5+ years of experience in sales operations, customer service, or logistics.
Familiar with order management systems, Microsoft Office Suite, and ERP tools.
Strong organizational skills and data accuracy, with a process-driven mindset.
Excellent communication and coordination skills, especially in cross-functional contexts.
Experience with international logistics, bonded warehouses, or service provider coordination is a plus.
Be able to communicate with Chinese supply chain & delivery team,

Required profile