Offer summary

Qualifications:

Proven experience as a Support Engineer or in a similar role., Solid understanding of desktop operating systems (Windows, macOS) and basic networking concepts., Familiarity with common IT hardware and software., Strong problem-solving skills and excellent communication skills..

Key responsibilities:

Act as the first point of contact for users seeking technical assistance.

Troubleshoot hardware and software issues and respond to user inquiries.

Install, configure, and maintain computer systems while resolving IT-related problems.

Utilize remote desktop software to provide support to off-site users and escalate complex issues as necessary.

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Job description

As a L1 Support Engineer, you will be the first point of contact for users seeking technical assistance.
Your role includes troubleshooting hardware and software issues, responding to user inquiries, and providing solutions to ensure seamless operations.
You will be responsible for installing, configuring, and maintaining computer systems, as well as resolving any IT-related problems.
Additionally, you will escalate complex issues to higher support levels when necessary and assist with systems deployment and user training.
Utilizing remote desktop software, you will provide support to off-site users.

Requirements

Proven experience as a Support Engineer or in a similar role.
Solid understanding of desktop operating systems (Windows, macOS) and basic networking concepts.
Familiarity with common IT hardware and software.
Strong problem-solving skills and a keen attention to detail.
Excellent communication skills to effectively interact with end-users.
Able to work collaboratively within a team and escalate issues as required.
Willingness to learn new technologies and tools.

Benefits

Required profile