Offer summary

Qualifications:

2–4 years of experience in operations, community management, or contractor support., Strong written communication skills and experience supporting users across multiple platforms., Proficient in Google Sheets/Excel and familiar with Slack or Intercom., Bachelor’s degree or equivalent practical experience..

Key responsibilities:

Manage scheduling and coordination for the Digital Reporter marketplace.

Serve as the primary contact for contractor support and respond to inquiries.

Build and execute community engagement and retention programs.

Identify and resolve operational inefficiencies by documenting workflows.

Job description

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

About the Role

The Marketplace Operations team at Filevine is responsible for building and maintaining the systems, programs, and support that power our network of independent contractors (ICs). As the Marketplace Strategy & Operations Associate focused on Digital Reporter Operations & Community, you will be a key operator ensuring seamless event scheduling, contractor communications, and support systems. You’ll also lead initiatives that foster engagement and retention among our Digital Reporter community, all while contributing to the overall efficiency and success of our marketplace.

Responsibilities

Manage day-to-day scheduling and coordination for the Digital Reporter marketplace, ensuring jobs are covered and deadlines are met.

Serve as a primary point of contact for contractor support, responding to inquiries across email, helpdesk, and community forums.

Monitor and manage IC-facing platforms (Slack, forums) and maintain help center content to ensure accuracy and ease of use.

Build and execute community engagement and retention programs, including newsletters, virtual events, and proactive communications.

Support accurate and timely IC payment resolution, collaborating with internal teams as needed.

Identify and resolve operational inefficiencies by building scalable systems and documenting standard workflows.

Collaborate cross-functionally with quality, onboarding, and product teams to streamline IC experience and support continuous improvement.

Advocate for the IC perspective within internal conversations, using data and feedback to drive thoughtful improvements.

Qualifications

2–4 years of experience in operations, community management, contractor support, or marketplace environments.

Proven ability to manage logistics and build efficient systems in fast-paced, high-growth settings.

Strong written communication skills with experience supporting users or communities across multiple platforms.

Proficient in tools like Google Sheets/Excel; familiarity with Slack, Intercom, or other support/community platforms.

Self-starter who thrives on solving problems, improving processes, and taking ownership.

Strong collaboration skills and the ability to communicate across cross-functional teams.

Bachelor’s degree or equivalent practical experience.

Compensation Information: $90,000 - $110,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Centrally located open office building in Sugar House (onsite employees)

- Top-of-the-line company swag

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