Remote Case Manager Service Representative | $17.00 an Hour!

• Work with case managers (CM) and agencies to enroll new members, update member accounts, and other requests initiated by the CM, agency, other authorizers, and additional sources as identified 

• Answer incoming phone calls from a CM, agency representatives, or any other authorizer 

• Communicate with agencies, CMs, and authorizers to ensure VRI is receiving updated and accurate information when needed 

• Work assigned H2H tickets that may include referrals, authorizations, disconnects, holds, transfers, service jobs, and other tasks 

• Process tasks in Rivet work queues to ensure client services are transferred or disconnected as appropriate for accurate billing 

• Update authorizations to ensure accurate billing  

• Contact CMs and agencies to obtain new or corrected authorizations  

• Enter referrals for new members accurately the same day they are received  

• Mail, email, and fax notifications to case managers for potential disconnect and completed disconnect of client services 

• Save all notifications to and from case managers and agency representatives in the document management system, Intact 

• Act on Domo and other reports identifying issues in records  

• Communicate with other VRI employees and teams by email, phone, and internal system notes and messages 

• Perform outbound calls to new clients to welcome them to VRI, collect required information and advance their progress to activation 

• Manage outbound and inbound phone calls to clients, care givers and case management support staff to explain services and establish client relationships 

• Record details of calls and messages in software applications 

• Accurately enter client data for new members  

• Interact with external and internal parties in a professional, helpful and courteous manner. 

• Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies. 

• Meet individual, team and department goals for productivity and quality  

• Comply with requirements to protect client data, use client data only for the purpose of managing the client’s account with VRI and associated claims 

• Comply with VRI and Case Manager Support team policies, procedures, job aids, reference materials, memos, notes, videos, and other training that is provided 

• Other duties as assigned 

We are interested in speaking with candidates with the following... 

• High School Diploma required.

• Zero (0) plus years of experience.

• Or equivalent combination of education and/or experience.

• Basic computer skills with a comfort in utilizing electronic files and saving documents.

• Basic familiarity with Microsoft Outlook and Teams is preferred.

• Demonstrated ability to effectively manage time and complete tasks within specified periods.

• Strong team-oriented mindset coupled with a positive and cooperative attitude.

• Capable of handling multiple tasks simultaneously, displaying adept multitasking abilities.

• Customer service skills at an entry level, demonstrating a commitment to providing excellent service.

• Attention to detail in task execution and communication.

Salary: $17.00/hr