Offer summary

Qualifications:

Working knowledge of Professional Indemnity Insurance management and Public and Employers Liability Insurance is essential., Experience in personal injury claims handling and understanding of the Civil Procedure Rules is required., Strong communication skills and the ability to interact with senior stakeholders are necessary., Industry qualification holding Propertymark technical award level 3 or working towards it is preferred..

Key responsibilities:

Provide administrative support to the Case Management Manager and Head of Quality and Customer Care.

Investigate cases and draft responses to legal documents such as Letters Before Claim and Defence Statements.

Liaise with senior staff and stakeholders to manage serious complaints and legal cases.

Ensure all deadlines for legal and insurance cases are met and assist in training new team members.

Job description

Job Title: Case Management Specialist

Location: Remote with bi-annual visits to Head Office for Team meetings

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

Reporting to the Case Management Manager, you will provide full administrative and technical support to the Quality and Customer Care department in accordance with the specific tasks below.

Key Responsibilities:

Providing administrative support to the Case Management Manager and Head of Quality and Customer Care
Investigating cases and providing summaries to the Case Management Manager
Drafting responses to Letters Before Claim, Defence and Witness Statements
Managing the insurance notifications to ensure all cases are recorded accurately
Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group
Ensuring all strict deadlines for legal and insurance cases are met
Processing court paperwork and liaising with the courts where action is in place
Liaising with legal counsel to provide guidance to key stakeholders
Building and maintaining a good working relationship with the insurance brokers
Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed
Carrying out investigations, collating data, scheduling and chairing meetings where required
Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business
Assisting in the training of new team members as and when required to ensure knowledge is shared
Keeping abreast of changes in industry legislation

What are we looking for:

Working knowledge of Professional Indemnity Insurance management as well as Public and Employers Liability Insurance is essential
Working knowledge of personal injury claims handling is essential
Understanding of the Civil Procedure Rules
Ability to interpret insurance policy wording and coverage criteria is desirable
Investigation skills and confident problem-solving skills, be able to handle day to day general legal enquiries from the branch staff
Excellent communication skills and the confidence to communicate with senior stakeholders
Reporting abilities – able to extract data and prepare meaningful reports within Excel
Strong administrative and letter writing skills
Good knowledge of the property industry with extensive experience within this industry would be beneficial
Excel skills to an advanced level
Excellent attention to detail
Industry qualification holding Propertymark technical award level 3 or working towards the level 3 award
Enjoys working as part of a team
Experience of using all Microsoft office programmes

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

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