Customer Support Engineer (Microwave Transmission - Tier 2)

Description

About Ceragon:

Ceragon (NASDAQ: CRNT) is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.

Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.

Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery. Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.

What you’ll do: 

• Follow support process/cases through CRM system.
• Work in a fully equipped lab environment to reproduce field issues and for self-training.
• Analyze and debug system performance from collected data to identify point of failure.
• Act proactively to prevent issues from happening by providing suggestions and advice to customer.
• Support Ceragon engineers in the regions.
• Handle most complex and difficult cases and deliver the solutions to customers.
• Follow up product development/changes with close cooperation with Tier-3 expert team.
• Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements.
• Document resolutions for reported issues for further training purposes through creating knowledge items.

Requirements

What are we looking for:

• Bachelor’s degree in Electronics, Communications, or Computer Engineering.
• Proven experience with installation, configuration and advanced troubleshooting of Microwave/transmission networks (Operations experience).
• Strong Ethernet/IP/networking knowledge.
• Understanding packet switch network resiliency protocols, xSTP, G8032.
• Strong SDH/PDH knowledge.
• Understanding of synchronization principles and standards.
• Multivendor telecom experience, NOC or operations.
• Understanding radio link planning principles.
• Experience with SNMP based NMS platform.
• 2-3 years of experience with interfacing customers (support, presales).
• Comfortable in English.
• Excellent communication skills.
• Open to work for flexible time zone coverage (Morning/Afternoon).
• Open for on-call availability.

What we offer:

• Access to state of the art laboratory equipped with the entire Ceragon products portfolio.
• Benefit online through a generous monthly budget.
• Private medical subscription: Priority Plus at Regina Maria.
• Special bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you through.
• Additional vacation days that increase with your tenure at the company.
• Additional time off for health care needs.
• A day off for your birthday and a birthday gift.
• Compensation days for public holidays that fall on weekends.
• Extra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas).
• Bookster.
• Glasses allowance.
• All the modern comforts: daily coffee, a selection of teas, fresh fruits, and warm pastries to start your mornings right.
• Breakroom with games and a cozy terrace.
• Social activities: Sports Day, Easter & Christmas Party, other quarterly events and Happy hours.
• Hybrid Work (2 days from office).
• Central location on Calea Victoriei and parking facilities.
• …and last but not the least: the opportunity to grow your career in a friendly, dynamic, multinational environment!

If you feel you’re the right candidate for the role, please click ‘apply’ now and send us your CV in English! We’d love to hear from you!