Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong communication and interpersonal skills., Proficiency in customer support software and tools., Ability to work independently and as part of a team..

Key responsibilities:

Provide high-level support to clients and resolve complex issues.

Maintain accurate records of client interactions and support requests.

Collaborate with other departments to improve service delivery.

Train and mentor junior support staff.

Putting people in places to careNHS Professionals is the leading provider of a flexible workforce to the NHS. Unlike privately owned staffing agencies, NHS Professionals is a managed service provider, wholly owned by the Secretary of State for Health, so all profits are reinvested in growth to save money for the NHS. NHS Professionals boasts the largest database of more than 130,000 general and specialist nurses, doctors, midwives, administrative and other healthcare professionals registered with our bank. They provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services. Working in partnership with Trusts, our aim is to deliver ever more challenging service improvement plans by deploying a cost-effective, reliable and safe flexible workforce that saves money for clients while improving their bank productivity. We have an excellent track record of helping NHS trusts to merge their temporary workforce banks by harmonising policies, procedures and pay rates. Our workforce consultancy and project management capabilities are core strengths.

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