Senior Support Officer

Are you able to lead a team whilst delivering first rate administrative support in a busy department? This could be the role for you! An exciting opportunity for A Senior Support Officer has arisen within the Complaints Department. This role represents a great chance to be part of, lead and support in an interesting and diverse environment. The Role: Senior Support Officer Salary: £25,500 per annum Hours: 37.5 Hours per Week / Monday to Friday Hybrid role As a member of the Clinical Governance Team, you will support the achievement of strategies, objectives, and development of service delivery goals. You will have a positive attitude, excellent communication and organisational skills, a flexible and calm approach and the ability to work to deadlines. Support the escalation process to ensure completion of investigations within the required Service Level Agreement. Manage sensitive and complex information from Client Trusts and Bank Members as part of the escalation process. Build and produce complex and detailed reports as requested by Head of Risk/Senior Nurse and Head of Clinical Governance & Quality for both internal and external meetings Manage and maintain a complex process for the management of non-compliant bank members in relation to CPD and remedial actions. Act as a point of contact for Trust staff and bank members, liaising with internal departments to obtain relevant information. Liaise and work alongside Client Services as appropriate contributing to business objectives As a member of the Clinical Governance Team, support achievement of strategies, objectives and development of service delivery goals. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 27 days per year, plus bank holidays A commitment to talent management & development Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.