Offer summary

Qualifications:

3+ years of experience in operations, administration, or project coordination roles., Experience in manufacturing, construction, or other product-based industries., Strong working knowledge of ERP systems and proficiency in Microsoft Office Suite, especially Excel., Excellent verbal and written communication skills with strong problem-solving abilities..

Key responsibilities:

Act as the primary liaison for client communications, including order management and resolving inquiries.

Assist the VP of Sales in preparing and tracking customer quotes and ensuring timely follow-up on RFQs.

Lead and coordinate internal operational processes to drive efficiency and meet deadlines.

Manage and maintain accurate data within the ERP system to ensure efficient workflow across departments.

Job description

Job Title: Operations Specialist
Type: Full-Time, Remote (anywhere in Latin America)
Working Hours: 9 AM- 5 PM CST
Compensation: $2,000- $2,500 per month (depending on experience)

Client Overview

A well-established and growing manufacturing company based in Minnesota is seeking a detail-oriented and solutions-driven professional to support and improve their internal operations. The company is known for its commitment to quality, efficiency, and customer satisfaction, serving clients across various industries with precision and care.

Position Overview

The company is looking for a Senior Operations Specialist to lead and manage internal processes, streamline workflows, and ensure seamless communication across departments and with external clients. This role is key to keeping projects on track, improving operational efficiency, and supporting the production and administrative teams in a hands-on, organized way. The ideal candidate brings a strong background in manufacturing, construction, or a related industry and is comfortable working with ERP systems and multitasking in a fast-paced environment.

Responsibilities

Customer Service: Act as the primary liaison for client communications and updates, including order intake, order management, status tracking, and resolving customer inquiries in a timely and professional manner.
Sales Support: Assist the VP of Sales in preparing and tracking detailed customer quotes—gathering specifications, calculating material and production costs, coordinating lead times, and ensuring timely follow-up on RFQs to support both new and repeat business opportunities.
Operations Leadership: Lead and coordinate internal operational processes across departments—ensuring alignment between production, sales, and customer service teams to drive efficiency, meet deadlines, and support overall business goals.
ERP Management: Manage and maintain accurate data within the ERP system (JobBOSS or similar), including job entries, inventory levels, production schedules, and order statuses to ensure real-time visibility and efficient workflow across departments.
Production Support: Assist with production planning, order tracking, and cross-functional coordination to ensure materials, schedules, and resources are aligned for on-time delivery and efficient workflow across teams.

Qualifications for the Role

3+ years of experience in operations, administration, or project coordination roles
Experience in manufacturing, construction, or other product-based industries
Strong working knowledge of ERP systems (JobBOSS experience is a bonus, but similar systems acceptable)
Proficiency in Microsoft Office Suite (especially Excel, Outlook, and Word)
Excellent verbal and written communication skills
Highly organized and detail-oriented with strong problem-solving abilities
Comfortable managing multiple priorities and deadlines simultaneously
Culture Fit: The ideal candidate brings a proactive mindset, approaches challenges with a “get-it-done” attitude, and thrives both independently and in a collaborative team environment. They’re positive, humble yet confident, always looking to improve, and consistently show up as a supportive team player.

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