Offer summary

Qualifications:

Bachelor’s Degree preferred or a minimum of three years’ equivalent work experience., Experience in vendor performance is preferred., Experience in the Mortgage industry is preferred., Strong analytical skills and proficiency in vendor management systems..

Key responsibilities:

Analyze and report on vendor operations performance metrics.

Prepare and review vendor scorecards and performance assessments.

Maintain strong relationships with vendors and ensure compliance with SLAs and KPIs.

Coordinate vendor business reviews and document issues for tracking.

Job description

Description

Position at loanDepot

Position Summary:

Responsible for vendor operations performance analysis and reporting functions. Serves as subject matter expert that collects, inputs, reviews and analyzes vendor data to be able to summarize and report vendor operations performance. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

Works with vendors and operations to establish and monitor key vendor performance metrics.
Formulates, collects data, metrics and status reports of key vendors.
Prepares and reviews vendor scorecards in the vendor management system used for Service Level Agreement (SLA) dashboards.
Assists with preparation of monthly performance assessments for management.
Initiates vendor contacts and maintains strong working relationships with vendors, and provides excellent service to internal and external partners.
Responsible for coordinating with internal areas and vendors to ensure vendor is meeting business expectations, Key Performance Indicators (KPI), Service Level Agreements, contractual obligations, and is compliant.
Manages the coordination of periodic vendor business reviews as defined in policies and procedures.
Responsible for documenting and tracking of issues with vendors and coordinating vendor terminations as defined in policies and procedures.
Initiates and conducts follow-ups as necessary via proficient use of the vendor management system.
Maintains documentation and data in the vendor management system for audit purposes.
Works with Vendor Management in the execution of contract renewals and new Statements of Work in accordance with policy guidelines; and coordinating with key stakeholders and business owner.

Requirements:

Bachelor’s Degree preferred, or minimum of three (3) years’ equivalent work experience.
Experience in vendor performance preferred.
Experience in the Mortgage industry preferred.

Why work for #teamloanDepot:

Aggressive compensation package based on experience and skill set.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
Work with other passionate, purposeful, and customer-centric people.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $23.56 and $35.00/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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