Technology Product Owner

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

JOB SUMMARY - Operates as a business liaison between Owens & Minor sales teams, internal customers, and IT department, identifying and delivering functionality that enables business strategy execution. Represents internal customers on technology projects and releases that enhance performance and improve capabilities in support of business goals. Collaborates with internal stakeholders, development teams, and other relevant functional areas to ensure appropriate integration, prioritization, and alignment across all impacted areas for new capabilities, features, and enhancements. Creates and maintains a Product Backlog for the development team to ensure the highest priority business requests are clearly defined and delivered in a predictable manner.

CORE RESPONSIBILITIES -

• Works across organizations and customers to identify technology capabilities, features, and enhancement opportunities for assigned teams.
• Creates Agile artifacts (epics, features, developer-ready user stories, etc.) in accordance with the product development process, capturing customer needs for the development team.
• Assists product managers with the creation and maintenance of technology roadmaps.
• Provides regular reporting and communication to leadership teams and stakeholders on the status of initiatives and progress against roadmaps.
• Collaborates with stakeholders to identify and understand business problems that can be addressed through technology enhancements.
• Defines and develops user stories and acceptance criteria for needed features in partnership with internal resource teams.
• Identifies and documents business needs by working closely with stakeholders and capturing new features from the user’s perspective.
• Facilitates requirements-building and user story workshops for releases and enhancements; reviews and refines user stories for accuracy; and facilitates stakeholder sign-off.
• Maintains, prioritizes, and continuously refines the product backlog based on evolving customer needs, business priorities, and technical feasibility.
• Facilitates user acceptance testing (UAT) sessions to validate that delivered functionality meets business needs and customer expectations; captures feedback to drive continuous improvement.
• Supports the rollout and adoption of enhancements by managing Train the Trainer sessions and partnering with internal teams to ensure customer-facing staff are educated and prepared.
• Collaborates with training, communications, and change management teams to support readiness activities for upcoming releases and functionality changes.
• Develops strong knowledge of company technology products to inform feature development and align with overall vision and strategy.
• Serves as the primary point of contact for business stakeholders regarding technology needs, maintaining strong and collaborative relationships.
• Builds a deep understanding of supported business areas and technologies to translate business needs into actionable technical requirements.
• Drives development of new capabilities, features, releases, and enhancements by partnering with IT; facilitates resolution of open design decisions to keep initiatives on track.
• Supports cross-functional readiness for new technology releases by coordinating across operations, training, support, and marketing teams.
• Defines and clearly communicates the product's value proposition, key benefits, and differentiators to support marketing and sales enablement.
• Collaborates with product marketing, sales, and customer support teams to identify target users, develop customer personas, and refine go-to-market strategies.
• Provides detailed product knowledge, demo scenarios, and real-world use cases to support the creation of marketing materials, campaigns, and customer training resources.
• Gathers and synthesizes customer feedback, pilot results, and usage data to inform marketing narratives, testimonials, and case studies.
• Partners with internal teams during product launches to ensure messaging is accurate, customer-centric, and aligned with the product roadmap.
• Performs additional duties as assigned.

QUALIFYING EXPERIENCE-

• Bachelor’s degree preferred; focus on Information Systems, Technical Project Management, or Business
• 5 or more year of product owner experience for a software development team
• 7 or more years of process improvement and/or project management experience, preferably with a technology emphasis or any combination of education and experience to meet the above requirements

KNOWLEDGE, SKILLS, & ABILITIES -

• Extensive experience working with Agile delivery teams, SaaS platforms, Shared Services, Change Management, Continuous Improvement, and Process Optimization
• Expertise with Agile work tracking tools (Azure DevOps, Jira, VersionOne)MS Excel and Access
• Ability to build and maintain effective working relationship across department
• Customer focused with ability to offer unique solutions that deliver on their expectations
• Experience interacting with both business and IT teams
• Ability to deliver output under high pressure with challenging timelines
• Demonstrated experience and leadership in managing technology initiatives to advance an organization’s strategy and goals
• Demonstrated ability and experience in writing, editing, and producing technology
• Requirements in the form of Agile artifacts (Epics, Features, User Stories)
• Demonstrated skill and experience proactively building relationships with business leadership within the business and across functions of the organization
• Ability to make decisions or drive others to a decision in a changing environment
• Energetic, flexible, collaborative and proactive performer who welcomes challenges
• Communicates effectively and persuasively, both verbally and in writing
• Manages time and resources effectively through strong organization, multi-tasking, time management and project management skills
• Works independently as a self-starter committed to delivering the highest service, quality and results
• Analyzes information to make sound recommendations
• Anticipates problems and works proactively to solve them through creative thinking
• Excellent problem solving and analytical skills
• Ability to work independently and as a part of a team to seek resolution to problems

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.