Technical Enablement Specialist

At Opencare, we are a fully remote organization and we are open to applicants across the globe for this opportunity.  The successful candidate will be able to work EST or overlapping hours with EST to best support our customers. We recognize that not every candidate will check every box — and that’s okay. We’re especially excited to meet candidates with a solid technical foundation who are eager to learn, grow into the role, and expand their impact over time. We’ll teach you the dental-specific tools and workflows — what matters most is your curiosity, drive, and customer-first mindset.

Opencare's Mission
 
Running a dental practice is becoming more and more complicated every year. At Opencare, we believe that dentists shouldn't have to worry about managing their practice, which frees them up to prioritize world class patient care experiences.  After all, we live our most important life moments, from laughing and smiling to eating and talking, through our mouths. Yet for such an important part of our body, the thought of visiting the dentist instills fear and confusion in most people. We want to change that.

Through the Opencare marketplace, we are enabling dentists to connect with new patients, streamline their day-to-day operations, and manage their billing seamlessly. All of this frees up time and energy that can be dedicated to helping patients understand and improve their oral wellness. We believe that people reach their full potential at work when they are happy and healthy outside of work.

Our Customer Enablement Team’s Vision

At Opencare, we believe that delivering exceptional care begins with a seamless, empowering experience for dental practices. Our Customer Enablement Team is on a mission to be more than a support function — we are strategic partners in practice success. We set our customers up for long-term growth by combining personalized onboarding, impactful training, and continuous enablement that drives adoption and patient satisfaction.

We’re looking for a Technical Enablement Specialist  who is empathetic, proactive, and equally comfortable working with dental teams and technical systems. . In this role, you’ll combine onboarding, product training, and light technical implementation  to ensure that every new Opencare customer is confidently set up for success — while also supporting integrations and internal tooling that drive our onboarding engine.

How will you help to get us there?

As a Technical Enablement Specialist , you will be at the front lines of helping dental practices across North America unlock value from Opencare. Your mission is to guide them through a smooth implementation process, provide effective and engaging training, and enable the backend integrations and setup processes that power a seamless experience. You’ll also serve as a key support partner to our Technical Enablement & Integrations Specialist.

You’ll act as a trusted advisor, educator, and technical problem solver, enabling teams to become confident users of Opencare who are set up for long-term success.

Your Primary Role:

• Support technical setup processes such as Practice Management Software integrations.
• Onboarding new customers (dental practices), guiding them through our implementation journey and tailoring the experience to each office’s unique needs.
• Design and lead virtual training sessions (live and recorded) for dental teams, ensuring clarity, engagement, and knowledge retention to enhance the patient journey.
• Identify friction points in onboarding or integration workflows and propose solutions to improve both customer and internal experience.
• Assist with diagnosing and resolving compatibility or data flow issues — thinking critically to uncover root causes.
• Contribute to internal enablement by mentoring peers, sharing successful tactics, and refining documentation and workflows.
• Monitor onboarding milestones and proactively communicate progress, risks, and successes to internal stakeholders.
• Collaborate with Product, Engineering, and Support to identify and resolve friction points in the onboarding experience.
• Provide backup support for our Technical Enablement & Integrations Specialist to ensure continuity and system resilience.
• Ensure a seamless hand-off to our Support and Customer Success teams once onboarding is complete.
• Identify avenues for enhancing internal workflows and resources, contributing to the overall development of the team.
• Advocate for customers internally - bringing insights and feedback from the frontlines to help us continuously improve.

Skills of a successful candidate 

• 3+ years Experience in a customer-facing role, ideally in SaaS onboarding, implementation, or customer success.
• Proficiency in CRM platforms - Salesforce preferred  
• Strong communicator with a knack for making complex topics feel simple and accessible.
• Confident leading virtual trainings or presentations for small-to-medium-sized teams.
• A solid understanding of Windows Operating Systems (Windows 7, 8, 10, 11) and Windows Server Editions
• Strong diagnostic instincts — you think critically, explore root causes, and don’t stop at surface-level symptoms.
• Highly organized and capable of managing multiple onboardings or integration projects without losing momentum
• A proactive, solutions-oriented mindset. You love identifying problems and finding better ways to do things

Bonus attributes that will make you stand out:

• Experience in technical support, IT helpdesk, or managed service provider (MSP) environments.
• Familiarity with Dental Practice management software or healthcare systems (we’ll teach this if you don’t have it yet).
• You’re comfortable working in Google Sheets or Excel, and can use data to spot trends, or share insights with the team.
• Experience creating educational content/contributing to knowledge bases (Help Center articles, job-aids, explainer videos, FAQ docs) and using editing tools such as Canva, Loom, Photoshop or Adobe Premiere.

At Opencare, we are dedicated to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other characteristic protected by law. We believe that diversity makes us stronger and more innovative, and we welcome applicants from all backgrounds to apply.  If you require assistance or accommodation during the hiring process, please inform your Talent Partner.