Offer summary

Qualifications:

3+ years of experience in a technical support role., Excellent proficiency in MySQL, including SELECT, JOINs, and performance tuning., Familiarity with Linux environments and monitoring services., Strong problem-solving and communication skills, fluent in English..

Key responsabilities:

Provide technical support to internal users and external clients via ticketing system and email.

Monitor, diagnose, and troubleshoot system and application issues in a Linux environment.

Write and execute SQL queries on MySQL databases to investigate data issues.

Collaborate with various teams for issue resolution and maintain clear documentation of incidents.

Job description

Job Overview

We are seeking a detail-oriented and proactive Technical Support Specialist to join our team to support our US based operations. This role is ideal for someone with a solid technical background, a proactive mindset, and a customer-focused approach. The ideal candidate will have a strong understanding of reviewing system logs, experience in monitoring services and servers in a Linux environment, and excellent SQL skills to assist with data-related investigations and issue resolution.

Responsibilities

Support our US-based operations, East Coast timezone.
Provide technical support to internal users and/or external clients via ticketing system and email.
Monitor, diagnose, and troubleshoot system and application issues.
Monitor services and servers as required, ensuring minimal downtime.
Demonstrate proficiency and comfort working in Linux environments, including command-line operations and basic system troubleshooting.
Review and interpret server logs to identify and resolve errors or escalate when needed.
Write and execute SQL queries on MySQL databases to investigate data issues and support operations.
Document incidents, troubleshooting steps and resolutions clearly.
Collaborate with first line Support, Development, QA, and Infrastructure teams for issue resolution and root cause analysis.
Assist with process improvement initiatives for support workflows.
Maintain clear documentation of incidents and resolutions in the support system.
Continuously improve support processes and documentation.

Requirements

3+ years of experience in a technical support role.
Excellent proficiency in MySQL (SELECT, JOINs, filtering, data analysis, performance tuning).
Familiarity with monitoring services and servers (Linux environments).
Ability to interpret and troubleshoot server logs.
Strong problem-solving and communication skills.
Comfortable working with remote tools and ticketing systems (e.g. Jira, FreshDesk).
Excellent communication and collaboration.
Fluent in English.

Nice-to-have:

Experience with cloud platforms (Google).
Familiarity with monitoring tools.
Experience with Java and Javascript.

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About us

EIDA is a leading provider of innovative software solutions designed to transform how construction and engineering projects are managed. With a global presence and a diverse team spanning multiple countries, we specialise in delivering cutting-edge software that empowers our clients to streamline operations, enhance collaboration, and drive project success. Our mission is to simplify complex workflows, improve efficiency, and ensure project teams achieve their goals with precision and confidence. Join us and be part of a dynamic company shaping the future of the construction industry!

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