Renewals Manager - EMEA

Description

Silverfort is a cyber-security company that has developed a revolutionary identity protection platform. Our mission is to provide industry-leading Unified Identity Protection solutions for hybrid and multi-cloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers. 

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors. 

As a Renewal Manager, you will be responsible for overseeing our customer account contracts for Silverfort’s EMEA Territories. This includes communicating directly with customers, resellers, distributors, and internal colleagues to ensure the timely and accurate execution of customer renewals as well as helping our customers expand their Silverfort footprint. As part of our industry-leading organization, you will also be responsible for managing account-related tasks rooted in maximizing customer value and investment. 

Responsibilities

• Negotiate value-driven renewals and contract changes while ensuring a world-class customer experience 
• Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams 
• Work collaboratively with customers, resellers, and internal stakeholders to grow accounts and drive incremental opportunities 
• Establish rapport and solid working relationships with your customers 
• Lead internal forecasting discussions and pipeline reviews 
• Contribute to the success of the company by providing feedback and influencing new processes and playbooks 

Requirements

• 3-4 years of Renewal experience in the Tech Industry 
• Possess sales or negotiation experience 
• Show clear communication skills with the ability to lead a conversation effectively 
• Must be passionate about creating a great customer experience 
• Possess prioritization and organizational skills with attention to detail 
• Thrive in a dynamic and passionate environment 
• Invest in relationships with customers and colleagues 
• Seek to understand multiple perspectives in a situation 
• Contribute to a positive team environment 
• Working knowledge of Salesforce, CPQ, Microsoft Suite(PPTX, Word, Excel)
• High level of spoken and written English - a must
• Fluent in German - big advantage