Technical Writer - Remote

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role

We’re looking for a Middle Technical Writer to join our team. In this role, you'll collaborate closely with R&D, Support and Marketing to create and refine high-quality documentation while also managing and coordinating GUI localization to ensure clear and consistent user interface translations.

What You Will Do…

• Create clear, concise and user-friendly documentation for new products
• Review, update and improve existing documentation
• Write straightforward release notes, changelogs and technical blog posts
• Test and validate different use cases to ensure the documentation is clear, concise and accurate
• Manage and coordinate GUI localization to ensure consistency across languages
• Work within a structured schedule of 10:00–19:00 UA time

What You Will Bring…

• 3+ years of experience in technical writing in an IT company
• Experience with Jira and Confluence
• Advanced English (C1 level) in both writing and speaking
• Ability to express complex concepts in a clear and concise manner in a written form in English
• Analytical mindset with strong research and communication skills

Bonus Points If You Have…

• Technical background, experience in VoIP/ telecoms
• Basic HTML knowledge
• Experience with WordPress
• Experience with LMP 
• Experience in UX writing

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What We Offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

📚 Level Up Your Skills – After your probation period, you can enroll in English classes to boost your communication skills.

🚀 Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations (30 mins)
🛠️ Step 2: Final Interview – A conversation with leadership or cross-functional team members to ensure alignment with our values and mission (45 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!