Offer summary

Qualifications:

Strong communication skills and professionalism., Detail-oriented with a high ownership mentality., Ability to work independently and solve problems proactively., Familiarity with property management processes and technology..

Key responsibilities:

Assist property managers in onboarding new property owners.

Schedule inspections and manage work orders effectively.

Respond to owner inquiries promptly and maintain high customer service standards.

Complete training programs and achieve key performance indicators within set timelines.

Job description

at Evernest

Company Overview

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

Position Overview

The Evernest International Team Member (ITM) Client Onboarding Assistant is dedicated to helping Property Managers onboard new property owners. The role focuses on maintaining a high level of professionalism while meeting tight deadlines. Excellent execution skills are required to establish a strong level of trust with the new property owners.

Competencies & Requirements

Outcomes:

- Complete Owner Onboarding Training Program within 30 days of hire. The training will consist of the following:

Asana Task - New Property Onboarded

OPEn - work order management

Collaborate and partner with the property manager

Scheduling inspections

Renovation Work Flow

Review marketing details before listing

- Onboard a minimum of 5 properties by day 45

- Achieve the following KPIs within 6 months:

Maintain OOB Churn

Respond to owner emails within 24 hours

Return phone calls within 6 hours or less

X properties fully onboarded (Number set by Market Leader)

80% Total Renovation Success Rate

Collecting 100% of funds prior to dispatching renovations and/or service work

Average of Rehab Revenue Won & Rehabs Won

- In 6 months, complete the Property Management Training Course

- Read the Evernest Recommended Reading list within the first 12 months:

What the heck is EOS

Traction

Scaling up

Who

5 dysfunctions of a team

Core Competencies

Evernest Core Values
Innate Sense of Urgency
Coachable
Detail Oriented
Empathetic
Assertive
High Ownership Mentality
Great Customer Service
Socially Poised and professional communicator
Proactive
Independent Problem Solver
Resilient

Minimum requirements to join our team:

Fast Internet: minimum download speed of 40 Mbps.
Working Computer (Preferably laptop).
2 Monitor Screens.
Webcam.
Headset.
Quiet workspace.

Important Note - If you are interested in applying please complete the following Two Steps!

Step One is the Culture Index Survey

This survey is designed to help us understand more about your work preferences and how you might fit within our team and company culture.

Step Two is to complete the Spark Hire video interview(Video in English by clicking here).

This will allow us to hear directly from you and get a sense of your personality and communication style.

CORE VALUES

To be considered for this position, you must connect deeply with Evernest’s company core values:

Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.

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