AM - Client Coordinator

Designation: AM - Client Coordinator

Job Summary:

To maintain strong relationship with all clients / partners and respond to their queries within the defined

TAT. Also provide comprehensive administrative support to the clients from a program execution

standpoint. Day-to-day responsibilities may include managing schedules and meetings, answering phones,

responding to emails, taking meeting minutes, coordinating with internal and external stakeholders and

identify / prioritize items for attention. The ability to meet tight deadlines, great organizational skills and the

ability to juggle multiple critical requests. A high level of integrity and discretion in handling confidential

information and professionalism in dealing with senior professionals inside and outside the company is

important.

Roles and responsibilities

Answer telephones and respond to inquiries from clients and merchants

Process end of day reports, maintain trackers and sales pipeline reports

Answer potential clients questions about the organisation and it s various functions

Scheduling Meeting, Preparing agendas for the meeting

Maintaining confidential records, calendars and daily schedule of Director

Client relationship management

Maintaining all confidential emails and replying the same on behalf of the Directors

Scheduling client meetings, attending the same if required and maintaining client relationship

Taking client calls and maintain the records

Coordinating with vertical heads for meetings, business, travel as per the directions given

by Directors

Arranging conference calls

Provide phone and communication support, including scheduling and sending out updates.

Communicate with managers outside the department and across functions

Coordinate meetings both internally and externally

Send follow-up updates, information and documents to clients post calls/meetings as per the

defined TAT

Acts as the point of contact between the Director and other executives, employees, clients

and other external partners

Manage information flow in an accurate and timely manner

Requirement

Bachelor s degree required

Ability to remain calm under pressure

Excellent problem solving and prioritizing skills

Excellent Excel, PowerPoint Skills, flexible and able to multi-task with demonstrated

resourcefulness in setting priorities

Strong verbal and written communication skill, ability to effectively present and execute

on innovative ideas. Ability to write reports and business correspondence.