Offer summary

Qualifications:

Excellent communication skills and a customer-centric attitude., Proven ability to prioritize tasks in a fast-paced, remote work environment., Basic understanding of Microsoft Windows and remote tools is essential., Familiarity with medical software or SQL is a plus..

Key responsibilities:

Deliver prompt support via phone, email, and chat for EHR users.

Troubleshoot technical issues and guide users step-by-step.

Assist with product setup, software implementation, and data migration.

Maintain detailed documentation of all support interactions.

Job description

At Amazing Charts, we empower independent medical practices with user-friendly, cost-effective Electronic Health Record (EHR) solutions. We're seeking a Technical Support Specialist who is passionate about technology and service excellence to join our dynamic support team.

Why This Role Matters:
As a frontline representative of Amazing Charts, you’ll be the go-to expert helping healthcare professionals resolve software-related issues, navigate features, and get the most out of our platform. Your work ensures clinicians can focus on what truly matters—delivering quality patient care.

What You’ll Be Doing:

Deliver prompt, knowledgeable support via phone, email, and chat for EHR users.
Troubleshoot technical issues using remote access tools and guide users step-by-step.
Assist with product setup, software implementation, and data migration.
Maintain detailed and accurate documentation of all support interactions.
Collaborate with interface vendors and internal teams to resolve interoperability concerns.
Escalate unresolved or complex issues appropriately to ensure timely resolution.
Stay updated on product enhancements and proactively support users during new feature rollouts.

What You Bring:

Excellent communication skills and a customer-centric attitude.
Proven ability to prioritize tasks in a fast-paced, remote work environment.
Basic understanding of Microsoft Windows, file systems, and remote tools.
Familiarity with medical software, Microsoft Dynamics, or SQL is a plus (but not required).
Strong attention to detail and a knack for solving problems.

Why Join:

Flexible remote work setup and supportive team culture.
Opportunity to contribute to meaningful work in the healthcare tech space.
Competitive compensation with comprehensive benefits and paid time off.
A company rooted in clinical understanding—founded by a physician, built for practices.

About Us:
Amazing Charts, a Harris Healthcare company, was founded in 2001 with a mission to simplify EHR for independent practices. We’ve earned a reputation for providing intuitive, affordable solutions backed by exceptional customer service. Join us in transforming the way healthcare works—one provider at a time.

Apply today and help us support the heroes in healthcare.

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