Customer Service Associate - Venezuela

About StickerYou

StickerYou is a global e-commerce leader in custom-printed, die-cut products that empowers businesses and consumers to create professional-grade materials for marketing, packaging, décor and personal expression. Founded in 2008, StickerYou is an influential e-commerce trendsetter, using proprietary die-cut technology to create customized stickers, decals, iron-ons, badges, patches, labels, magnets and more in orders of one - to hundreds of thousands.

Fueled by a creative and passionate team, StickerYou is dedicated to growing the most engaged and talented people in Toronto, Canada.

The Role:

Working in StickerYou Inc.’s Customer Care team, the Customer Care Representative will be responsible for increasing and driving customer satisfaction, loyalty and retention by answering customers’ inquiries quickly while managing a high volume of transactions. This role requires someone with a strong ability to communicate clearly with customers and internal teams and who is deadline focused. in a fast-paced environment. The ideal candidate will be resourceful, a great team player, and proactive in providing great assistance to our customers. 

What you’ll be doing:

• Taking action for on-hold items in PrintShop as appropriate and informing customers.
• Emailing customers as needed, adding notes as needed + updating statuses on orders
• Using Adobe Acrobat to add text on images to show size examples for customers (to let them know what size they should increase their text to, for quality printing)
• Investigate missing, incorrect and/or incomplete orders using the available information
• Communicating with Customers via Email and our Live Chat platform
• Establishes customer loyalty and retention by responding to quickly and respectfully
• Collaborate with the production department with regard to customers orders, trending issues, and quality concerns
• Brainstorm strategies to improve outward communication, gain actionable insight on customer issues and increase employee morale
• Communicate openly with management about concerns regarding processes, user experience, software and/or employee issues
• Provide solutions that maintain customer satisfaction and follow established policies
• Tag customer inquiries to accurately monitor trends and develop customer-centric strategies
• Complete special projects when assigned or given by the Customer Care Team Lead
• Additional responsibilities as needed

Who you are:

• Process and detail-oriented
• A problem solver
• A great Verbal and written communicator
• A Charismatic and Positive Team Player
• Self-motivated with Great time management
• Empathetic and Inquisitive 

Requirements:

• Available to work Monday - Friday, 9am EST - 5pm EST OR 10am EST - 6pm EST with some weekend coverage ideal 
• 1+ years of work experience in a customer care role, or similar experience such as printshop, agency, or retail settings.
• Live Chat/Online support help experience
• High proficiency in Google Workspace and HelpScout
• Proven track record hitting and exceeding KPIs and assigned targets
• High proficiency in PC/Windows operating system
• A high level of proficiency in both written and spoken English.
• Proficient in Adobe Creative cloud (PhotoShop, Illustrator) and Acrobat Reader
• Bonus: Experience in the graphic arts, printing, project/account

The Perks of becoming a Stickizen:

• Fast-changing environment with ample learning and growth opportunities
• Growing a global Canadian brand
• Strong corporate vision to make small companies “Better”
• Ability to serve a large variety of small and medium-sized businesses
• Canadian company with local manufacturing thereby supporting our local economy
• Experience with cutting edge e-commerce and customization technology
• Stickers!

Diversity and Inclusion

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process,  please let us know and we will work with you to meet your needs. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.