Offer summary

Qualifications:

High school diploma or equivalent required; a degree in a related field is a plus., Proven experience in customer service or quality assurance roles., Strong analytical skills and attention to detail., Excellent communication and interpersonal skills..

Key responsibilities:

Monitor and evaluate customer service interactions for quality assurance.

Provide feedback and coaching to customer service representatives.

Prepare reports on service quality metrics and trends.

Collaborate with management to implement quality improvement initiatives.

Empower Pharmacy and Empower Pharma are transforming the landscape of compounding pharmaceuticals by delivering personalized, high-quality medication solutions at scale. As a national leader in innovation, we specialize in meeting unique patient needs with tailored medications unavailable through traditional commercial options. Whether it’s customizing dosages, eliminating allergens, or creating convenient multi-drug combinations, we’re redefining what’s possible in personalized medicine. Our vertically integrated model as a licensed manufacturer, wholesaler, and pharmacy sets us apart. By streamlining the pharmaceutical supply chain and removing unnecessary intermediaries, we offer significant cost savings without compromising quality. Empower serves a dual role as a trusted partner to healthcare providers (B2B) and a direct resource for individual patients (B2C), manufacturing over 400 medications for millions across all 50 states and internationally. Headquartered in Houston, Texas, Empower Pharmacy encompasses both a dynamic 503A compounding pharmacy and an FDA-registered 503B outsourcing facility. With a mission to expand access to affordable, innovative healthcare solutions, we prioritize patient safety, exceptional service, and cutting-edge technology. Join us in pioneering a new era in compounding pharmaceuticals—where quality, affordability, and patient care go hand in hand.

Required profile