Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Strong problem-solving skills and technical knowledge., Excellent communication and interpersonal skills., Experience with customer support tools and software..

Key responsibilities:

Provide technical support to customers via phone, email, and chat.

Troubleshoot and resolve customer issues in a timely manner.

Document and track customer interactions and solutions.

Collaborate with engineering teams to improve product functionality.

With over 35 years of experience, Enghouse Transportation delivers innovative software solutions for the transportation industry that enhance operational efficiency, customer experience, and revenue management. Our key solutions include comprehensive mobile ticketing and fare collection, passenger information systems, integrated contact center solutions, logistics management, and public safety solutions.

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