Partner Success Associate, Sophia Learning

We are searching for a results-oriented, growth-focused Partner Success Associate to join our growing Partner Success team at Sophia. This role will manage a book of both university and employer partners. This role will support administrative tasks across the Partner Success team – including contract management and responding to partner inquiries. Their goals will include outreach/communication goals as well as partner retention and growth. A candidate will be successful in this role if they are proactive, an innovative problem solver, and are continuously seeking opportunities to provide value to our partners through data and insights. This role will require attention to detail and the ability to project manage across multiple types of accounts.

Essential Duties & Responsibilities:

Partner Success:

• Build strong relationships directly with university and corporate accounts to drive engagement.

• Monitor performance, delivery, and pacing for all active campaigns and present out data to internal and external teams.

• Be an effective storyteller, with strong presentation skills, who can successfully articulate Sophia’s value proposition, overcome objections, and build trust and credibility to influence decision makers and secure business.

• Collaborate with marketing, academic, and product teams to support the Partner Success strategy needs.

• Proactively assess client needs and provide feedback to the Sr. Partner Success Manager.

• Partner with team members to plan and execute communication strategies and engagement events.

• Support in administrative client needs including but not limited to: creation of customized resources, contract / renewal management, partner quarterly newsletters, course mapping, responding to questions via centralized email, etc.

• Troubleshoot client issues in collaboration with the Learning Coach team to provide a seamless experience for our partners.

Other responsibilities as assigned.

Job Skills:

• Intrinsically motivated for continuous improvement and comfortable asking questions in support of creating better processes.

• Must be a strong communicator to all levels of an organization with an ability to build relationships with clients and peers.

• Must have exceptional presentation skills, and the ability to quickly alter outreach approach based on client response.

• Ability to work cross-functionally.

• Must be self-motivated and can motivate others.

• Must be detail-oriented and able to manage multiple projects on varying timeline.

Work Experience:

• Account management and project management experience preferred.

• Experience in Higher Education or K12 or an Education Startup preferred.

Education:

• Bachelor’s degree required.

Other:

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). 

• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.

• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

• Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.

• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.

• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. 

• Able to access information using a computer.

• Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary.  The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.