Partner Success Manager, Luxury Travel

Company Overview

Zicasso is a leading luxury travel company that creates personalized, life-enriching experiences for discerning travelers. Founded in Silicon Valley, our unique approach to travel blends cutting-edge technology and the unsurpassed destination expertise of our top travel specialists worldwide. 

As a member of our team, you'll contribute to creating experiences that consistently earn us thousands of 5-star reviews. You'll be part of a company recognized as "Best in Travel" by TRAVEL+LEISURE magazine and regularly featured in notable publications such as The New York Times, The Wall Street Journal, BBC, and CNN. By joining Zicasso, you'll play a key role in bringing travel dreams to life – pushing the boundaries of what's possible in luxury travel experiences.

As a fully remote company spanning five continents, we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture underpinned by the pursuit of excellence, integrity, and teamwork.

Our global team comes together bi-annually for an international company retreat in various locations, providing a unique opportunity to share ideas, collaborate in person, and strengthen our culture. This event embodies our commitment to both professional growth and the transformative power of travel.

Join us in shaping the future of luxury travel while working towards our vision: to create a more connected humanity through travel. To learn more, visit www.zicasso.com.

The Role

Currently, we are looking for a highly-motivated Manager of Partner Success who embodies an entrepreneurial spirit and has a passion for international travel.

This is an international, fully-remote, freelance contractor position, working from home, at a location outside of the United States. We are particularly seeking candidates who are based in Latin America.

This role will be responsible for coaching our travel company partners (specifically travel specialists/tour companies located around the world) to achieve higher levels of sales conversion and efficiency, resulting in higher revenue for the company overall. The role involves:

1. Analyzing sales performance,
2. One-on-one coaching of our partners on best practices for higher sales performance, and
3. Helping to develop and evolve sales best practices, using Zicasso’s data-driven methodologies.

Our network of travel specialist partners is comprised of the world’s best boutique tour companies, each one carefully pre-qualified by us. This role is key to driving the mutual growth of our shared sales.

There is flexibility in your work hours, but we expect that you will generally maximize your overlap with California hours (e.g., until 3:00 p.m. Pacific Time).

All work will be conducted in English.

Please note: We are seeking highly-motivated candidates. Zicasso’s culture rewards team members who contribute to an ever-evolving growth environment and celebrates creativity, initiative, and out-of-the-box thinking.

Key Responsibilities

1.  Partner Relationship Management & Sales Growth

• Build and manage strong relationships with assigned travel partners, focusing on improving their sales performance and revenue contribution.
• Analyze travel partners' sales performance and best practices to identify opportunities for revenue growth.
• Develop and implement tailored coaching plans to enhance conversion rates and increase average trip prices.
• Monitor partner sales metrics and provide data-driven feedback for continuous optimization.
• Conduct video coaching calls to assess partners' adherence to Zicasso’s best practices and create actionable monthly improvement plans.
  

2. Training & Best Practices Development

• Lead onboarding and training sessions for new travel specialists, emphasizing sales strategies and best practices.
• Design scalable training processes that combine e-learning and personal coaching, covering topics such as consultative selling, up-selling techniques, and Zicasso’s platform features.
• Contribute to best practices documentation and maintain Zicasso’s online learning center.
  

3. Partner Success & Traveler Experience

• Ensure partners deliver exceptional traveler experiences, strong sales performance, and adherence to Zicasso’s best practices.
• Identify and drive scalable process improvements to enhance partner success.
• Intervene when necessary to resolve traveler-related issues with partners.
  

4. Internal Collaboration & Strategic Impact

• Strengthen Zicasso’s global travel specialist network by fostering long-term, collaborative relationships.
• Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities.
  

Required Skills and Experience

• 5+ years of sales experience in the travel industry, with a strong emphasis on luxury travel.
• Exceptional interpersonal skills with a proven ability to initiate, build, and maintain strong professional relationships.
• Self-motivated and proactive, willing to go the extra mile in a fast-paced, start-up-like environment to drive team and company success.
• Passionate about travel—experience visiting multiple countries and a deep curiosity about international destinations is highly desirable.
• Strong verbal and written communication skills with the ability to convey ideas clearly and concisely in English.
• Highly organized and detail-oriented, delivering high-quality, error-free work.
• Goal-driven and self-disciplined, able to independently meet and exceed performance targets.
• Excellent time management skills, with the ability to balance multiple priorities efficiently.
• Tech-savvy and adaptable, comfortable learning new software to track and achieve team objectives.
• Proficiency in Google Workspace (Docs, Sheets, Slides) and ability to leverage these tools effectively.
• Creative problem-solving skills, with the ability to think strategically and implement solutions.
• Flexibility in work hours to accommodate global partners, including occasional video meetings outside standard business hours.

What We Offer:

• Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance.
• Innovative, fast-paced and collaborative culture that values diverse voices and opinions.
• Learning and development annual stipend.
• Two company-sponsored business trips each year at international destinations we serve!